Travel Triangle — travel triangle worst sky tour and travel agent service | refund flight tickets | booking id: 3873437

Address:

Holiday Triangle Travel Private Limited Address: Plot No -29 , 3rd & 4th Floor Dynamic House, Maruti Industrial Complex Sector 18, Gurugram - 122015, Haryana, 122015

Hi Team,

This is Bharath here and I have booked for a Honeymoon Trip with travel triangle (For 14th to 17th February). My booking id is 3873437.

My point of contact is Akash (akash.[protected]@traveltriangle.com) / Rita Gomes (rita.[protected]@skytoursandtravel.com) and I have booked my travel with Sky Tours and Travel (http://www.skytoursandtravel.com).

I was excited for having this memorable trip (Bangalore, Mysore & Coorg) but Day 1 journey itself became a tragedy with having an unpleasant experience.

I reached Bangalore Airport at 10 am and travelled to Mysore for about 4 hours (Reached around 3 pm). I asked Rita Gomes – Sky Tour agent to provide detailed itinerary with timing but they didn't provide. If I had known this long travel before I would not have booked this trip. There is no point travelling from Chennai to Bangalore via flight and again travelling from Bangalore Airport to Mysore for about 4 hours. If the agent has told me about this long journey we would have booked bus and reached directly to Mysore instead of wasting money on Flight, due to this long journey without getting proper rest we got sick and tired. Before booking the trip I asked Rita to share detailed timings for each day but she didn’t send (attached screenshot). I even raised a complaint to Travel triangle executives (Anisha, Akash, Abhinav, Nitesh and customer care) on day 1 and I did not get any response from them. (attached email for evidence)

Driver Aniketh (Brother in Law of the cab owner) is new, he did not know anything about the places and insisted us to visit the Brindavan Garden which we could not properly sightsee the place and told him to drop in our Hotel. Around 7 pm we asked him to take to Chamundeshwari Temple he told after 5 pm it will be closed. I checked the timings in Google and showed it will open from 7:30 PM to 9:00 PM. How come the agent can book us a driver who does not know anything about the places? The driver was very rude and I wanted to keep on asking him to Turn on the AC. When I complained about this to the owner (Asha Cab Travels) driver got angry and spoke impolite. Before booking the trip I double checked whether you’re going to provide the cab by your office or by another travel partner/vendor, Rita told entire trip will be our drivers but it was fake.

I expected the climate will be cold in Coorg but it was very hot which she even didn’t tell me about it. Whether it is long travel, Hot weather and Third party vendor (Asha Cab Travels) all she wanted is to book the Trip. I have never seen this kind of travel agent who works just to get profit out of it instead of giving Best travel plan.

In Coorg, the Hotel Pranav international is located in Gonikoppal which is very far for all the sightseeing in Coorg. We need to travel a maximum of 2 hours to travel from our Hotel to the sightseeing. Who will book this kind of Hotel which is very far instead of booking near Madikeri?

On our Day 3, the driver has been changed and the owner was driving. After he started to drive he was very rude and telling me that I kept on complaining and I was the First customer to raise so many complaints.
While leaving after lunch he told his cab is not allowed to go to Abbey falls due to landslide and asked me to take Jeep Safari for Rs.1500, when I called Rita she is also saying the same if you want to go take a Jeep safari or else he will take to next place. I questioned her why it was not informed us earlier about it and she kept on repeating the same. The Travel agent office is in Delhi and she does not know anything about Coorg. The driver took us around 3 pm to Raja seat which is a Sunset point. I asked him I need to see the Sunset so, take me to Dubare Elephant Camp he told it is very far and it will take 1hour. While returning to Dubare Elephant Camp, the driver said it will be closed when we reach so, I take you tomorrow morning and asked to be ready at 8 am.

On our last day, return to Bangalore airport by 4 pm to catch our Chennai flight for 5:15 pm, around 6.30am driver messaged me his cab got some problem and asked us to get ready at 9 am. I called Rita, Anisha, Akash around 9 am (attached the call history for evidence) but they did not pick up even after repeated calls for more than 2 hours. The driver did not come after 9.30am and called him when you will be reaching he said it will take 10 minutes, after several calls he reached 11 am. While on the way going the tyre got punctured twice and I called Rita she didn’t pick up the call, instead she was calling the driver who left his mobile in the car. In the meantime, we didn’t even have our lunch and sacrificed just to catch the flight but the driver stopped for a tea break and he was having a cigarette. She then took at 2.30pm and told you can catch the flight, I clearly told we can’t able to catch the flight so please make some arrangements. (attached screenshot of What’s app message). We reached the airport around 5.30pm and the Air Asia flight has been departed. The cab driver is asking us to get down and when I called Rita several times she has switched off her mobile. (attached screenshot of call history)

I called Anisha TT executive she didn’t pick up and called Akash, finally, he took the call saying he has quit TT three days back and will ask Anisha to call back. (I was calling him from day 1 and no one even informed me about this, my second point of contact is Akash)

Anisha then called me at 6 pm and shared Sky tour and travel manager number Swati Arya (attached screenshot). I asked her to book another flight which is 7 pm and she told the ticket price is Rs.15000 and we can’t book. If the ticket price is high, then asked her to book us Bus for that also she told we can’t book from our side. I then asked for a refund for flight and told that is not possible because it was your mistake you should have booked another cab to catch your flight. How she can say like that? I was calling Rita from the morning she didn’t pick up and how can I book another cab?

The whole trip was a disaster both Travel triangle and travel agent are fake company and I will never suggest or refer them to anyone. I have attached the screenshot of the Sky tour and travels website, it is very outdated and they don’t even have latest data.

Kindly take severe action against Travel triangle for false promises and worst service from Sky tour and travels. As per our Itinerary, we did not visit Srirangapatana in Mysore and Dubare Elephant Camp in Coorg.
I need a refund for the places which they did not cover and return flight tickets.

Information for all travellers: Please don't book the packages from travel triangle. Once you paid all the instalments they won’t even bother you and stop attending to your calls and messages if you face any problem during your travel. Before booking please check the Travel agent website for transparency.