[Resolved] Bus Ticket (Ezeego1.com) — Refund of Bus ticket | |
Hi, I have purchased a bus ticket from kolhapur to mumbai from ezeego1.com on 14th Nov 2012. I used as promo code to avail the discount on the ticket. Next day I wanted to cancel the ticket so called customer care of ezeego1. They took my reference ID and said it can be cancelled and amount will be refunded to your account within 7 working days. But no amount has been refunded till date. Now when I checked with them again they are saying because you have used a promo code your money cannot be refunded. If this is the case then why did the customer care person told me that amount will be refunded. If he would have told amount wont be refunded then I wouldnt have cancel the ticket. Also I have been chasing them since long time for this and they havent been replying me. Thanks, Vivek Bhimrajka [protected] Was this information helpful? | |
Complaint marked as Resolved
Ezeego1 customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned. | |
 2 Comments | |
Comments
Dear Mr. Bhimrajka,
Greetings from ezeego1!
Post investigation, we have not received any calls from the contact numbers provided. Your booking reference number vide EZR[protected] was booked under the VISA cash back offer and as per the offer terms and conditions bookings made under this offer, which are then cancelled are non refundable.
We look forward for your continued patronage and assure you of our best services at all times.
Thanking you,
Kind Regards,
Team ezeego1.
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Greetings from ezeego1!
Post investigation, we have not received any calls from the contact numbers provided. Your booking reference number vide EZR[protected] was booked under the VISA cash back offer and as per the offer terms and conditions bookings made under this offer, which are then cancelled are non refundable.
We look forward for your continued patronage and assure you of our best services at all times.
Thanking you,
Kind Regards,
Team ezeego1.
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+91 22 6730 9400
+91 98 6756 5900 (Customer Care)
+91 22 6196 8888
Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093
Greetings from ezeego1!
Further to your below email, As per our records, one of our executive is already in touch with you for the mentioned query and the same is being worked upon.
Should you require any further assistance; feel free to contact us.
We look forward for your continued patronage and assure you of our best services at all times.
Thanking you,
Kind Regards,
Team ezeego1