[Resolved]  Panasonic India Pvt Ltd — Replacement of defective Plasma in warranty period

Mr. Rishpal Singh resident of Palam Colony, New Delhi, purchased Plasma TV 42" from Panasonic India Pvt Ltd. from Better Deals India, Janak Puri and handed over it to me. Payment of Rs.36000/- was made against it. This had offer of (1+2 years) extended warranty withe Card No. 10693. This piece actually never worked satisfactorily and its "A Board" was replaced TWICE. And now two vertical lines are visible on thee screen withe different colours. A no. of complaints were made to its Consumer Care. I hereby give details of last four complaints made on 5.10.12, 10.10.12, 1.11.12 & last complaint withe made on 3.11.12 withe complaint no. 008967.
Mr. Ranveer who had to come twice to check it along withe one more person and took photographs from different angles and in different colours and informed me theat theis piece has to be replaced. He also told me on 05.10.2012 theat you will get its replacement in 15 days. Notheing was heard from theem even after 20 days I had to call to him and he suggested me to talk to our Head NCR, Mr. Sumit Gulati.
I had a word withe Mr. Sumit Gulati first on 1.11.2012 and he told me theat after looking into thee case he will revert back to me but he did not. After theat I made a no. of attempts to talk withe him but of no use. On 20the November 2012 he called me and said since Plasma is not available withe us and we can replace it withe LCD of thee same amount. I agreed to it but till today it has not been replaced. Continuously follow up withe him even did not help but on 20.11.2012 he told me theat LCD is being sent to you in a day or two but withe thee same fate till today. He was lingering it on by telling closing is going on and he may deliver it today or tomorrow but withe same fate. On 3rd of December 2012 he told I have enquired from Transporter he will definitely deliver it today but he may come late, SORRY TO WRITE IT HAS NOT YET BEEN TURNED UP.
I am unable to understand how a responsible person (Head NCR) of such an organisation make a fool to its customer where CUSTOMER SATISFACTION SHOULD BE THE MAIN OBJECTIVE in such a competitive time just by saying theat I have cleared it yesterday and it will reach to you today definitely.
Even after theat I tried to contact him but he did not pick up and once I made a call from my Office and he immediately picked up unknowingly and had to cut a sorry figure no no I was busy etc. I advised him theat you should at least pick up your phone to clarify thee position.
What I presume he wants to kill time hence using DELAY TACTICS so theat he can spare theat piece which is issued against our replacement.
Feeling harrased from this Organisation as well as from family hence request your good self to take up matter on TOP PRIORITY and arrange to get my replacement at the earliest as in this process a period of TWO MONTHS have already lapsed.

Anxiously waiting for your reply.

Regards

Yours truly,

RAJENDRA SURI
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