[Resolved]  Sony — Sony LCD Bravia TV Purchased from M/S Arrow Agencies,One Way Traffic Road,Berhampur,Ganjam,Odisha on 29/06/2012

Address:

Ganjam, Odisha

One Sony LCD Bravia TV purchased from M/S Arrow Agencies ,Oneway Traffic Road,Berhampur,Ganjam,Odisha vide Bill No-87 on 29/06/2012 for Rs.15900/-. BRAVIA Model KLV-22CX350 Serial no. 3256817.
From Day of purchase problem came. for my innocient the dealer cheated me by giving one defective LCD Sony TV of above serial No and model number.I think Sony Company is saleing defective p;roducts at Odisha Market. company is using low quality material in the LCD Tv. that is why the problem and defective tv knowingly their dealer sold me.

When I complainted to the dealer about four horizental line is coming in the screen, so that picturers is not clear visible because it coming in the middle of the screen.

The Dealer M/S Arrow Agencies replyed me when I went to their shop he said me check the Star connection. then you come and tell me. after through checking by star line provider . again i went to the same dealer he avoided me yes company people will go to your house. this thing happen and about 15 day gone to avoid me by telling lie.

After some days when I approched to same dealer he replied me Yes I have told their company people they will come to your house. nothing was done. again I requested the dealer he said me yes with in day or two company people will come. nothing was done.
after some days a person came he saw the situation and went away. I thought some thing will happen but nothing was done. about 4 months gone to approach the dealer . Dealer cheated me by giving defective Sony LCD TV (Bravia) . Very Surprise is that when I searched the Sony Tv Web site there is no telephone number or FAX number of the company. Customer care people are also not behaving properly. just to avoiding the customer as if our local dealer how he cheated me by giveing defective products.

Date: 15/02/2013
Mobile: [protected]
Again some days one person came and he took the slip from warranty card. he tored some part fron the warranty card. nothing was done. after some days I requested the dealer after that again a person came he took the LCD TV's Photo and went away . When I given a mail to the sony company thier reply came that we will replace the side penel set. My question is from day of purchase problem was there. to avoid time he mis-promised the dealer at last side penel will replace. why this will happen ? why not total new replacement.
Because of innocent he took plea and sony company is saleing the defective LCD Bravia TV at Odisha Market. which TV is saleing that quality also very bad that is why this thing is happening. which came my place.Sony company is not mataining the quality materials what is using in LCD TV.