[Resolved]  Sony India / KLV - 32bx300 — Faulty LCD panel requires replacement every year

Address:

Palakkad, Kerala

I purchased Sony Bravia KLV 32BX300 on 4/9/2010. Just after a year, it got a "line on the screen" and gave it for service on 10/12/2011. Initially the Sony Service Centre executives refused to replace the panel under warranty however after an argument they replaced the panel by charging a service charge of Rupees 700. I came to know from the service centre that the issue is seen with almost all the TVs of this particular model. Now, just after another year, again the same line is seen on the screen and when I checked with Sony service centre at Koorkkenchery, Thrissur, Kerala, they communicated the panel would cost more than 12000 and the same cannot be covered under warranty as it has been more than a year after the panel replacement. I logged a complaint in Sony portal, Job no- J30863409, and they rejected the request saying "SONY products are designed to have adequate ruggedness however there can be chance of failures. We offer 1 year of free service to our customers. After this period, the service becomes chargeable". It is highly insane and truly unprofessional for a reputed company like Sony to ask the customer to replace the panels every year due to manufacturing faults and spending 12000 again on a TV is not something that one can accept or afford. Even if the panel is replaced, it would get corrupted just after the warranty period. Hence please do the needful to get the set replaced with a new one.