[Resolved] Sony LED - Faulty TV Panel — Subject - Sony LED TV with Inbuilt Manufacturing Fault in TV Panel | |||
Sony LED - Faulty TV Panel To The Managing Director / Chief Executive Officer SONY INDIA DELHI India Subject - Sony LED TV with Inbuilt Manufacturing Fault in TV Panel Dear Sir / Madam, I, Shirshendu Mondal purchased a Sony Bravia LED TV on 26th September 2011 from M/s. Sales Emporium Garia @ Rs. 53500, the model no is KDL-32-EX-720 serial no – 2423899-N against their invoice no-CR/03141/9/[protected] dated-26/09/2011, after 8 months running it started having trouble with LED as it's screen started showing one line on the left hand side towards the vertical axis and became unwatchable anything. I called up customer service on 3rd June 2012 explaining our ordeal everything – and finally a service person visited us and after inspection he told us - it's a TV panel problem and you have to replace it only (as Sony doesn't have repair policy) and they replaced it within 10-12 days from the complaint. But on being asked why this has happened / what is the problem with the Panel - we didn't get any proper answer or explanation, all he said that he cannot answer that but replacement is the only solution. But the same problem we facing from 10th April 2013 and now the running duration is only 10 month. I am gutted as Sony is supposedly the best and most expensive brand in the consumer durables market and this is SONY's latest technology. When we purchased this, it cost 53500 INR as per enclosed invoice but my question is had we procured it to invest the recurring money each & every year after year for repairing? Is this a Joke or what? How on earth a product from such a reputed company goes off in no time? I have completely lost my trust in SONY. This is just unacceptable and frustrating. I will definitely forbid my friends, colleagues & everybody in my family member I will ask them not to buy any SONY product as there is no reliability on it. If a person buys then they will have to invest a recurring cost to repair each & every year for the material. I am sure this kind of email must be very familiar to you as I have found so many stories on the net where loads of customers are facing the same TV panel problem. If you want I can forward you the links which I am sure will be a joy to read for the management team. Lastly - What a pain and distress Sony India is giving me n my family Bravo (If not Bravia). If it doesn't get sorted soon then I will be compelled to take the action as deemed fit. Hope you will arrange to replace the complete set without any further delay on free of cost. One Disgusted Customer Shirshendu Mondal 530-C Anandamath, Ichapur PO-Ichapur, Nawabganj Dist-24 Parganas North Pin Code – 743144 Mobile –[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Urgently to resolve
Dear Sir,
Regret the inconvenience caused. Our team is already in touch with you for these concerns. Hope your concerns are resolved soon.
For more communication on these concerns, please call us at our toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Regret the inconvenience caused. Our team is already in touch with you for these concerns. Hope your concerns are resolved soon.
For more communication on these concerns, please call us at our toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
To
Managing Director / Chief Execute Officer
Sony India Ltd.
New Delhi
India
Dear Sir / Madam,
I bought a television model KDL-32EX650 LED TV vide tax invoice no[protected] dated 15.07.2012 amounting to Rs 43, 900/-, from Pantaloon Retail (India) Ltd, E-ZONE-PT-KOLKATA-SOUTH CITY, 375, Prince Anwar Shah Road, Kolkata, West Bengal 700068.
Above set was under warranty for one year, which expired on 14.07.2013. But suddenly on 11.10.2014 there was some problem with the picture quality. I lodged a complaint with Sony India vide complaint no 21478306 dated 12.10.14, as usual process one engineer visited and communicated that there is no need to open the television set, as there is a fault in the panel and same need to be replaced. On hearing this I got shocked, as the set was just 2 years old and I had to spent almost Rs 44K to get it. How a product from company of such a repute can offer such expensive product which would last only for 2 years. On being asked to engineer why this has happened / what is the problem with the Panel - we didn't get any proper answer or explanation, than I insisted that was it due to any fault from our side, engineer confirmed that there is no issue from your end and all he said that he cannot answer anything but replacement is the only solution.
On 17th of Oct'14 received a call for service centre stating that the cost of replacement of faulty panel would be Rs 14, 500/-.
I am gutted as Sony is supposedly the best and most expensive brand in the consumer durables market and this is SONY's latest technology.
When we purchased this, it cost 43900 INR, but how come such an expensive product go for toss in a span of 2 years? I have completely lost my trust in SONY. This is just unacceptable and frustrating. Whereas company spending crores of crores in advertising and making us fool.
Would also like to know what action Sony is taking in my case.
Regards,
Sanjay Singh
[protected]
Managing Director / Chief Execute Officer
Sony India Ltd.
New Delhi
India
Dear Sir / Madam,
I bought a television model KDL-32EX650 LED TV vide tax invoice no[protected] dated 15.07.2012 amounting to Rs 43, 900/-, from Pantaloon Retail (India) Ltd, E-ZONE-PT-KOLKATA-SOUTH CITY, 375, Prince Anwar Shah Road, Kolkata, West Bengal 700068.
Above set was under warranty for one year, which expired on 14.07.2013. But suddenly on 11.10.2014 there was some problem with the picture quality. I lodged a complaint with Sony India vide complaint no 21478306 dated 12.10.14, as usual process one engineer visited and communicated that there is no need to open the television set, as there is a fault in the panel and same need to be replaced. On hearing this I got shocked, as the set was just 2 years old and I had to spent almost Rs 44K to get it. How a product from company of such a repute can offer such expensive product which would last only for 2 years. On being asked to engineer why this has happened / what is the problem with the Panel - we didn't get any proper answer or explanation, than I insisted that was it due to any fault from our side, engineer confirmed that there is no issue from your end and all he said that he cannot answer anything but replacement is the only solution.
On 17th of Oct'14 received a call for service centre stating that the cost of replacement of faulty panel would be Rs 14, 500/-.
I am gutted as Sony is supposedly the best and most expensive brand in the consumer durables market and this is SONY's latest technology.
When we purchased this, it cost 43900 INR, but how come such an expensive product go for toss in a span of 2 years? I have completely lost my trust in SONY. This is just unacceptable and frustrating. Whereas company spending crores of crores in advertising and making us fool.
Would also like to know what action Sony is taking in my case.
Regards,
Sanjay Singh
[protected]
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