[Resolved] Sony LED Internet TV — Misguided by advertisement

poojavivek

from Lucknow, Uttar Pradesh

Address:

Gautam Buddha Nagar, Uttar Pradesh

We bought SONY LED Internet TV with the assumption that we could access internet easily from this TV. It was no where mentioned in the Advertisement and website that we can access only limited websites...If you read below lines from their website, anyone will get this feel that they can access videos of their choice.
"With BRAVIA Internet Video, television has become a true all-in-one entertainment centre that allows customers to access their favourite video websites straight on a BRAVIA.."

However, after speaking to customer care representative at SONY, I found that we can only access videos which are provided by SONY server...that means we cannot access all our favourite videos...

This is highly misleading. :(

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Aug 13, 2020

Complaint marked as Resolved

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Comments

prkul62

from Mumbai, Maharashtra

Sony — Internet Connectivity on TV

I have Sony Bravia TV model EX 520 (hd with internet). While buying the TC it was told that any wireless network service/dongle can be used .However when I tried wire less modem of internet service it is not recognising. When asked Sony service support they are telling only Sony Dongle is to be used. and that to that dongle costs @Rs.2500/-. which amounts to cheating.

poojavivek

from Lucknow, Uttar Pradesh

One more thing...Model number of my TV is KDL-32EX650
This TV also doesn't have FM Radio feature...SONY did not misguide us on this.
The reason behind my buying my Sony Bravia TV was picture quality, FM and Internet. Few months back when i saw FM radio in on of my friend's Sony TV, i was really motivated to buy SONY bravia TV. Unfortunately, this TV doesn't have FM radio. Now when i try to listen to online hindi music through internet TV, it asks for flash adobe player which unfortunately cannot be downloaded in TV..