Uber India — charged twice for a single trip and both payments successfully accepted by uber

Address:

Bangalore, Karnataka, 560035

Hi,

I was "charged twice" for one of my trips. It was not allowing me to book the uber before making the payment again for the trip i had already paid once.

Could you please take a look into it and "refund the amount" of one transaction as soon as possible?

Below are the details of the trip as well as the transactions made by me-

Trip details —

- from - bengaluru international airport to mana karmel, hadosiddapura, bengaluru
- date of travel - 02/05/2018 at 22:29 pm ist
- type - ubergo (Tata indica)
- fare - 1101.69/-

Transaction details (Of both the payments for the above mentioned trip) —

1). Paytm - payment successfully accepted by uber and showing in the user account history as well
Transaction id - [protected]
Uber order - #5833d8d5c25135f28d797f9208044a14

2). Tez - payment successfully accepted by uber and not showing in user account history
From - shikhar chitransh ([protected]@okhdfcbank)
Issuer bank - hdfc bank
To: uber india systems pvt ltd ([protected]@axisbank)
Google transaction id: cicagkc8sd2vwa
Upi transaction id:[protected]

Uber account details —

Mob no. - [protected]
Email id - [protected]@gmail.com

Pfa the documents regarding the payments done and the receipt of the trip.

It was a really disappointing experience as i was charged twice for a single trip.

Please look into it on priority and refund the same (Rs. 1101.69/-) as soon as possible in my paytm account ([protected]) or tez (Upi id - [protected]@okhdfcbank).

Looking forward for your positive response.