Uber India — Driver collected toll fees

Address:	Mumbai City, Maharashtra, 400004
Website:	uber.com

Dear sir,

I have been regular user o[censored]ber services and am generally satisfied with the services and the after-sales care of the uber team.

I have yesterday encountered one problem with uber - particularly about the driver :

As the uber app on my smartphone was not responding properly due to connectivity problem, i asked one of my friends to book uber for my mother who wanted to go to vile parle from c p tank - mumbai city south.

The uber car ws booked at about 8.50 am, the details of the driver and the car are as under :

Driver name : krishna
Driver contact no. : [protected]
Vehicle : hyundai xcent
License plate : mh 01 cj 0770

Although, overall service was good, the driver demanded sea-link toll of rs. 60 from my mother in cash which she paid as she was not knowing whether to pay or not, being an old-age person.

Even, after completing the trip, the driver did not refunded the wrongly collected toll amount.

When my mother informed me about this in the evening while discussing, i immediately called the driver, who gave one or the other answer to my pointed question - how can he demand any charges from the rider, once it is stated policy o[censored]ber that the rider has to pay ecerything - every charge to uber and uber only?

As the driver krishna was not repsonding properly, i thought of bringling the matter of this dishonest driver to your notice and for you to tske necessary and appropriate action against such erring drivers who illegally collect toll charges from gullible riders and in turn, tarnish the image o[censored]ber without uber knowing about such malpractice.

I hope you understood the problem and issu at hand and try to resolve the matter at the earliest.

Thanks