Unique Identification Authority Of India [UIDAI] — Rude behavior of customer care executive and problem in updation

Website:

uidai.gov.in

MY Aadhar number is[protected]. I have updated my Aadhar number with my mobile number and my email id. I have received the confirmation that the same has been updated. After updating I am able to download my e-aadhar card from web.

But when I try to register on Common service center (https://registration.csc.gov.in/cscregistration/CSCRegauth.aspx), it is showing error: -” Exception Occurred - OTP Generation Failed. Neither email nor mobile are available - code: 112”.

For solving this issue I have mailed CSC help desk. They informed us that, it is a problem with UIDI updating, so I need to talk with UIDI department for the same.

So, today (30/03/2016) I called several times on UIDI helpdesk: - “[protected]”. Since morning today they are providing misleading information's. And the customer care executive for “Bengali” language are too rude. They even use slang languages on call. They simply informed us that they will not help us any way for this issue. The last two representative whom I talked with are:-
1 MUNNA KR SINGH
2 DEBRATA(He didn’t pronounced his surname )
Mr Munna told me that server is down there so I have to check all details online. But just one minute before another representative provided me the details. When I requested him to transfer the call to supervisor, he disconnected the call.
Mr Debabrata is a master call center reprehensive I think. When I asked him to help me out before knowing my quarry he start telling me the list of service that I can avail through this customer care. Fortunately my problem category was on that list. So, when I asked him about this problem, without checking the Aadhar number he informed me that I need to send request again for updation. After several request he checked my aadhar enrollment details. The way he was talking too rudely. When I describe him my problem, he told me that he cannot help me for this. I requested him to transfer the call to supervisor, then he start pronouncing “Call ta katun, call the katun.” But I hold the line and again requested him to transfer the call to supervisor. Then his replay was “Kotha bolachi dara ebar.” Then he hold the line. After a while suddenly he unhold the line. Then pronounced “Chechaben na”. Then he disconnect the line.
Is it the service that one expect after calling a customer care number? I have all the call recording details. I want to know who give them the rights to talk with someone like this. Why gov. is paying them if they are not able to solve any problem.
I also want to know how this problem will be resolved. After updation also CSC web site is showing that my contact details is not updated yet. Why these two sites are not synchronized? Is this a digitalalised India that Modi Ji dreams about? I guess no.
Hope this problem will be resolved.
Thanks and regards
Arpan Sarkar
[protected]
Aadhar number:[protected]