[Resolved] UniverCell — Poor response | |||
I Bought Xolo Mobile from universal in srinivasa Nagar near Vidyapeeta Circle Bangalore june 14 touch pad is not working after 4months i went & Gave for service in same store They had received the set but after 4 days i called & asked they are telling we are not able to give it for service it will take more than 20 days if you want you can go & give it to service center the branch manager Shankar dont know how to behave with the customer his way of talking is careless i[censored]niversall have to sustain in the market kindly Teach this people how to behave with the customers I am really disappointed with the way the store manager behaved Even i am also working as a store manager in a Retail I will never go to universal again & i will forward the same to my colleges & Friends ( at the time of sale they Will show intrest but not for customer problems ) Was this information helpful? | |||
Jun 6, 2017 Complaint marked as Resolved UniverCell Telecommunications customer support has been notified about the posted complaint. Verified Support Oct 06, 2014 UniverCell Telecommunications Customer Care's response We regret the inconvenience caused. In order to understand this issue and serve you better, please message us your contact details on our facebook page www.facebook.com/UniverCellConnect and our representative will contact you soon. Regards, UniverCell Team
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Comments
Thanks to MR Srivatsa From Universal Team Who Took More Care about the issue to Resolve My Xolo Mobile issue & i got my mobile in working condition we expect the same kind of customer service From the store members also as MR srivatsav Demonstrated Thank you sir once again for your personal interest towards customer issues
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No.16/352,B1, Eramanigalath Complex, Opp Holy Mary Church, Muvattupuzha, Ernakulam, Kerala, India - 686661