UniverCell — Request for Refund amount of Samsung Core Purchase

Address:

Hyderabad, Andhra Pradesh

Hi, This is regarding the request Samsung Core Purchase Refund amount. I have purchased a Samsung Core on Sep 7th, 2013. While using the phone i found some problem and Habsiguda branch people suggested me to get the DO from Samsung service center which is located in Tarnaka, I went there and got the DO and submitted in Habsiguda branch. Again i have taken the new Samsung Core again i have faced the new problem and I have got the DO and submitted in Habsiguda branch, When i have submited the DO the branch Manager was Ramakant Goud, and he left the branch and new person came called Ramesh and he left the branch. I was following up with Ramesh he has given the id of Parushuram where he asked me to submit the id proof and credit card statement to start the refund process. Its already 2 months, till now no action has been taken, when i called up Habsiguda branch again new branch Manager called Gopi answered my call and Yesterday i went to the branch and asked him to close the process ASAP, he told he will call me by 12pm, as i was waiting for the call, no response from him and i called him in the evening and he told someone from the backend team will call and I got a call from Mr Gowri Shankar, he assured me that he will talk to the head office and arrange the refund ASAP. In the conversation he asked me to have the patience, please tell me is this 2 months is not enough for you people to give the refund ?, How much patience will a person have tell me ? Please act promptly and arrange the refund amount check ASAP. Looking forward for a favourable reply. Regards, Aejaz Ahmed