UniverCell Telecommunications — Cheating customers by making false promises

Address:

500081

I purchased a samsung galaxy s8 mobile from univercell madhapur, hyderabad. There was brand emi option for my phone. But when they tried to convert my phone into emi, it was showing as invalid emi. The reason for it is they used this mobile emi for converting another brand mobile into brand emi's. They promised me to convert my phone into brand emi's in two days if i purchase the mobile by normal sale today. They swiped my credit card as a normal sale and i took the mobile and went. They promised me they will pay the money i paid them by card and will swipe my card again to convert into emi's 2 days later. I believed them and took the mobile. It has been two weeks from date of purchase, they didn't convert my sale into brand emi's and didn't give my money back. They keep saying we didn't get the money yet, we will call you once we get money. My credit card billing is going to happen, by then if these guys are not converting my sale into brand emi, i need to pay the total amount or else if i convert the sale into emi speaking to the bank, an interest of 5000 will be charged on to me. I really feel cheated by these people. Please help me. I'm attaching the proof of purchase. Person dealt was nazeer and the other was shiva i think.