UniverCell Telecommunications India Private Limited — Regarding Complaint against Univercell Customer Service

Address:

Bangalore, Karnataka

I am Manisa Paul. I am very offended by your service that you provide your customer after buying mobile phone. I bought Micromax A87 mobile phone for Univercell from Mallesharam Mantir Mall. After using the mobile for 7 months it's microphone stopped working. I shifted to Whitefield location. Hence, it's within warranty period I've given it to Univercell in whitefiled location (Forum Value Mall) for servicing. I've submitted my mobile along with my original purchase receipt. I've submitted my mobile for servicing on 21/09/2013 at 8:30 pm & my service request no: 011. Your representative Mr. Ashok (Mobile no: [protected]) at first told me that 'I'll get my mobile within 15 days. When I contacted him after 15 days to get my mobile back he give my feedback saying that micromax changed there servicing time period to 90 days. With out any written document he claim that micromax change there servicing time period to 90 days from 15 days. Later when I tried to contact this representative of your company i.e, Mr. Ashok he hung my call and give my lame excuses such as service center people is not working as renovation is taking place. Now when I went to visit him on 21/01/2013 in Univercell whitefiled (forum value mall) branch. He was not available and some other representative attended me and told be orally that on this Saturday i.e, 25.01.2014 I'll be getting my mobile back. I went to your Univercell Whitefield (forum value mall) branch and they are now saying that Micromax service center want my mobile phone box. CAN YOU EXPLAIN ME WHY YOU PEOPLE NEED MY MOBIE PHONE BOX? I'VE ALREADY GIVEN MY ORIGINAL PHONE PURCHASE RECEIPT. MY DATE OF PURCHASE IS 31/12/12 & INVOICE NO: PBMA / 6157. IMEI NO: [protected]. This is my first time purchase from Univercell Telecommunications India Pvt Ltd and first time service from Univercell Telecommunications India Pvt Ltd. When I went to your Univercell Whitefield (Forum value Mall) branch they don't like to attend me and they don't respond be back when I called them over the phone. My mobile no: [protected]