| Address: Coimbatore, Tamil Nadu |
I am writing this complaint with utmost pain and agony to bring to your attention the extent of physical and mental torture I had to go through to get my phone repaired.
Summary
My Nokia Lumia 720 was purchased from UniverCell Brookefields, Coimbatore showroom on June, 2013 with a 1yr accidental warranty.
Less than 1 yr later on June 11th, 2014 my phone screen broke at an accident. When I approached the same UniverCell Brookefields, Coimbatore showroom, they told me that my phone display wouldn't be covered under accidental warranty. I was fine with that and agreed to have it repaired for Rs. 6000, on the condition to receive it within 3 days. 3 days passed and they gave it to me after 1 week. I pay the promised Rs. 6000 but I did not take any receipt after getting my phone.
After reaching home is when I realized that few letters and the earphone are not working. Agonizingly, I went back to the showroom and told my complaint and they promised to give me within 3 days, again. Since it was the same store manager from whom I had collected it the first time, I had agreed upon his word and did not get any receipt after handing my phone over. After a week on June 28th when I receive my phone, then and there I had checked and noticed that the letter keys were still not working. I had handed it over back and I was again promised to receive it in next 4 hrs at a different showroom at UniverCell, 100ft road.
I return after 4hrs to the showroom and I was made to wait there for 2 hrs and they eventually give me. But, this time, they ask for the receipt of payment. I told them that the Rs. 6000 was already been paid a week upon the receipt of the phone the first time. They do not take my word and ask me to return to the Brookefields showroom and to collect it from there. The Brookefields showroom asks me the details of the showroom manager who was present the day I had received my phone the first time. How will I even remember the appearance of a random guy? They then agree to have it confirmed and couriered to my address.
1 week goes by and I kept calling them, but no sign of my mobile. I kept going to the showroom and eventually get it the 4th time around. This time, my phone is not getting switched ON. I give it back and they promise to repair and give it back. But my bad, I kept my SIM and SD Memory Card in the mobile itself. I call them and they promise to keep my SIM Card and SD Memory Card safe, making sure it does not get misused. I trust their word this time also.
They had promised to give me my phone in a couple of days and, luckily, I get it this time in 1 week. I checked everything including the SIM Card, but missed to check if the Memory Card was present. Upon the realization, I call them up and inform this, and they agree to give it to me the next day itself. I reach the showroom after a couple of days and they are now not aware of any such memory card.
Still waiting to hear back from them about my SD Memory Card...
Is this any way to treat your customer? I had been utmost patient, tolerant and polite to them. The 3 main people who have made me run like crazy are:
1. Prabhu (Currently the Manager for UniverCell, Saibaba Colony NSR Showroom)
2. Ganesh (Currently the Manager for UniverCell, Brookefields Showroom)
3. <Name Unknown> Currently the Manager for UniverCell, 100ft Road Showroom
Hoping to see some positives from your end.
Thanks,
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