Universal Sompo — Universalsompo health insurance is a cheater company

Address:	Mumbai City, Maharashtra, 400701
Website:	universalsompo.com

Dated 11/10/2016 i took universal sompo general health insurance based on your suggestion. Below mentioned email you have sent me to down load the insurance policy. Last two months back my wife was admitted to hospital because of dengue fever. I admitted her to a hospital which was cash less for universal sompo general health insurance. I gave a universal sompo card to hospital and treatment started. She was hospitalised for two nights and three days. When bill settlement was going on, we were not getting proper response from universal sompo. No response through email hours together. When we call them they used to give different land line numbers and passing responsibility from one person to another. Or some time used to say person is not in chair contact after half an hour. After making call to so many times, they started responsing through emails all quires. Universal sompo went on finding any loop hole to reject the claim and finally when they dint get any reason, they said, treatment denied saying paitent dint have fever when admitted to hospital. Dengue fever time fever comes on and off. When blood platelets count reduced drastically and patient was too much tired based on doctor suggestion patient was admitted to hospital. Hospital accounts dept too was fed up with the poor unrealistic response from universal sompo they finally said what pathetic company you have taken health insurance. Lastly bill was settled with cash payment.

I contacted universalsompo general health insurance on 09/01/2017 requesting them to cancel my health insurance policy. Same day they replied saying send the bank mandatory form along with cancelled cheque. Next day 10/01/2017 i sent them bank mandatory form along with cancelled cheque through email and requested to refund my money. According to universalsompo general health insurance catalog if insurance is cancelled within three months 50% amount will be refunded. 11/01/2017 i contacted them to know the status of my refund. Universal sompo executives told me to resend email to [protected]@universalsompo.com. Agreed sent again email along with documents. They started daily doing the same thing when contacted asking to send fresh email and this went till 14/01/2017. On 14/01/2017 i shouted on them and they asked this time send fresh email with any other email id. Earlier was i sending all my emails from my yahoo email and now sent from gmail id. After some time they confirmed we have received email and before evening status will be sent to your email id. Again on 16th i contacted them they started same thing send new fresh email. I lost my patience and repeatedly said on 14th you have confirmed me that you received mail. Now they are saying wait we will respond you..