Universal Travels — Delayed bus and no response

Address:	Chennai, Tamil Nadu, 600107
Website:	universaltravels.in/site/unisite/index.jsp

Dear sir

This is my ticket for today's journey

- redbus mticket -
Chennai to pondicherry
Tj[protected]
Uni1493437
Universal travels
06:30 am may 9, 2016
32 (M)
Rs.538.7
—
Guindysubwayindianbankatmcorner [protected]
Guindysubwayindianbankatmcorner [protected]
Guindysubwayindianbankatmcorner [protected]
[protected]
—
Thanks for using redbus. Please present this mticket at the time of boarding.
Redbus helpline:
[protected]
T&c apply


The travel agencies in question is universal travels. For a travel of 3 hours the bus us delayed for more than an hour. Furthermore there is no response or prior information from the travel agencies. We book tickets based on the timings u have provided and schedule our appointments at our destinations accordingly. If there is no point in maintaining timings, why even bother to put timings. Its understandable the buses can b delayed but no some prior information or no response from the company is very bad. This is what has happened to me here. I ve to cancel or postponed a very important meeting because of this. I ve been a very regular user of red bus, but this time its really crossed limits. Kindly take necessary action so that passengers like me don't suffer in future!

With hopes of improvements in future.

Mohamed javid.