Universal Travels — service from a to z

This is my second time experience worst experience from this type of stupid travels they don’t have any good bus all are from crap not safe also to travell in that.
My firat experience i booked this ticket via goibibo from chennai to velankanni as usual
Bus become late 2hrs then after few hours of bording bus got stucked with engine problem and they stoped near kaaraikal and they took some local mechanic to repair this bus who don’t know anything about that work he dont have any enough equipments to handle that problem then peoples who traveled in that bus started searching for another bus even i don’t have any alternate even i rushed because i need go on time are else i can’t finish my work so i rushed i’m not able to go on time so not able do my work nearly 10k of money lost due to that problem.

Then second experience today
I took bus from velankanni to chennai
As usual bus arrived 1 hr late then they took all passengers then i took sleeper berth last seat in that bus, so i sleept of after deperature again this bus got some problem with one hour of deperature then they arrange other bus, then they dint noticed me that im in last seat and they gave me the reason that they announced bit anyway i was in last seat i was sleeping i was not knowing then im asking they don’t have any tickets count or what they don’t know how many peoples travelling that r what fhey left me in that bus ly and with the balance passanger they moved then recovery people took this fault bus to the shed there one of worker saw that im sleeping in the last seat loke this kind of thing nobody will do then dint even noticed me then agin from there i took one more bus and im know moving to chennai sonkondly take an action please this people have more support from goibibo and resbus etc so ly still they are working
So please don’t prefer instead of that you can choose government bus sure they ll do their level best