Universal Travels — worst travels ever seen

I have booked bus from muthupet to chennai but they have arranged another alternative bus for that 'dappa otta bus'... I booked lower seats for ladies but they gave upper birth seats... We asked why means they didn't give proper response even for ladies attender telling i[censored] don't want get down and get refund like this in at 11pm of middle night 👿👿... One of worst ever seen... Please remove the bus from booking apps like red bus, goibibi, etc.,