Urban Company — 1626 UC Cash has been deducted from my account | Customer support refusing for help

DrAvijit.Pal

Address:

Mumbai

Urban Company formerly Urban Clap, where I started using the app and services since 2019.
Suddenly they started deducting UC Cash almost every 15 days from my UC Wallet without any notice, and mention it as expire. In the application under the wallet statement there's nothing visible like the balance will expire in a day or something. They have wasted my precious time over last 10 days, I had mailed everything to them but still they are like they won't be able to refund the cash. ₹826, ₹600 and ₹200 cash has been deducted from my account since past 1.5 months. All these balance has been expired without user's knowledge. They never intimate their user's that the balance going to expire soon neither expiration date visible on their app or wallet statement. They are denying to reverse all amounts, nice to see they are started scamming users. Immediately look into this and resolve the issue, else it will turn into a big issue where a company deducts user's money without any consent or notification.

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Urban Company customer support has been notified about the posted complaint.

Mar 13, 2021

Updated by DrAvijit.Pal My registered UrbanCompany mobile number +91 [protected]

Verified Support

Mar 20, 2021

Urban Company Customer Care's response Hi Avijit,

Sincere apologies for the experience you had with us! We absolutely want to take a closer look. A representative is getting on a call shortly to discuss and help resolve your concern.

Regards,
Team UrbanCompany

Mar 21, 2021

Updated by DrAvijit.Pal Here I introduce most arrogant and misleading customer service, who steals your money without notify their customers about expiration date on their apps and keeps repeating they would not be able to reverse the credits and they will take this as a feedback. This is the UrbanCompany, scammers.