Urban Company — 3 months personal trainer

Address:

Urban Clap/ Urbsn Company's Bangalore

I paid 23000 in good faith in February for a personal training package. The trainer came once, then failed to show every other time. I raised this many times to Urbsn Clap. They keep sending a holding response that someone will contact me and noone does.
The trainer has given the money owed to urban clap but they wont give me my money back nor will they give me the credit value in my account
They are illegally keeping 23000 inr from me and wont give it back. This was money paid for a service never provided.