Urban Company — ac gas charging scam by urban company technicians

Urban Company — ac gas charging scam by urban company technicians

A AnKu65 Sep 27, 2020

Ac gas charging is minting money for urban company technicians. Without diagnosis, they try to fool you saying gas is not there and mint rs. 2800 from you. Then they will say some small part like capacitor is as fault and again take money of rs. 800 (Capacitor + labor charges). So you can't now demand for refund of gas charging, even though only capacitor, which cost less than rs. 300 is at fault. This is the trick urban company is using again and again to fool you and mint money. Beware of this fraud and gas charging scam from urban company technicians. Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint. Oct 14, 2020 Updated by AnKu65 Who is responsible for unnecessary doing AC gas filling, which was not required and damaging my AC during repair during technician visit, which is now beyond repair? What is the use of 90 days repair warranty and Rs. 10000 damage protection ? Irresponsible way of handling customer complaint.Who is responsible for unnecessary doing AC gas filling, which was not required and damaging my AC during repair during technician visit, which is now beyond repair? What is the use of 90 days repair warranty and Rs. 10000 damage protection ? Irresponsible way of handling customer complaint. No one called me for the complaint and customer support asked me not to send any more mails on this subject. Pathetic service. Taking advantage of customer during COVID period. Please think n number of times before hiring Urban Company service.
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Urban Company Customer Care

Sep 27, 2020

Verified Support

Hi Sir/Ma'am,

We are extremely apologetic for the inconvenience caused to you.

We would like to inform you that we are unable to fetch your details.

Kindly share the registered details (email ID/contact number) used to place a request so that we can assist you further.

We would request you to please write to us at [protected]@urbanclap.com with the subject line '3168706'.

Looking forward to your response.

Thanks and Regards,
Team Urban Company

AnKu65

Oct 3, 2020

I have provided all the details about the issue in mail to Urban Company Help ema address.

But no further action on it by Urban Company, since last 5 days.