| Address: | Hyderabad, Telangana |
I am most disappointed and irritated by the service provided by urbanclap. I booked for an ac cleaning/repair today morning. The technician came in and was working on the ac. Suddenly there was a spark and the external unit caught on fire. The technician was not able to explain why this happened. He had no knowledge on the ac at all. The external unit is completely damaged and it will cost a hell a lot to repair it by professional. When i reached out to customer service they did not help me at all. When i asked for insurance they said the technician was not "done with repair" but was "performing diagnostics" when the external unit caught on fire. This cannot be the case. The damage that has happened cannot be let go because of a technical term loophole. The damage happened when your professional was working on my ac. I am asking this for a simple part issue or anything. Your professional's work caused a fire and completely damaged the external unit.
I need a proper step to follow through to get the insurance for the damage caused and i want the procedure asap. Was this information helpful? | 
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