Urban Company — AC repair and service

I got one split ac repaired and serviced on 20th june 2020 for want of less cooling.in addition i also got serviced 3 more split acs serviced. The job was assigned to izhar alam and i paid total amount of rs 4496/-. I have not received copy of invoice. One ac which was repaired is not working as the water is leaking from the ac. My booking of service of my split ac giving less cooling and was told that gas has leaked. Accordingly the team did work and charged for repair and gas on 21 st june 2020.

However on 9th july its cooling has completely gone and most probably gas leaked as it is throwing fan air only. Kindly depute the mechanic for rectification pl.

I am disappointed with your system as there is no quick communication link/customer care no./ specialised app. For reporting post service grievances. How can u make us talk to illiterate mechanics for sharing post service grievance and then we are at their mercy as they may refuse to attend or shall attend at their convenient time and date, i have already experienced their behaviour when i had to call him repeatedly and finally when he picked up the phone, i told him to come tomorrow but i got cold reply that i am on leave and shall come day after. All these developments were not routed through the team o[censored]c and i was left at mercy of the mechanic who will pick up the phone at his discretion. There was no check on him for delivery of services and what he talked and said.in fact he started arguing with me as to why i sent you my complaint of poor service.

You are destroying the brand with false advertisement as there is nothing sort of process of sanitisation of tools in front of customers is adopted.in fact they are so casual in handling and keeping their tools on table, beds, chair etc. That customers start thinking that they have done a mistake in availing services o[censored]rban clap whose business model is only taking a cut/fee irrespective of quality of service.

Since yesterday, no technician has been deupted and no one has spoken. You are requested to kindly resolve the issue immediately.