Urban Company — AC Service but technician did AC gas filling without checking for leakage

Address:

Bangalore

I called for AC service. Technician came did service and said AC is not cooling may be gas not there. I told him its a 2 years old AC it shouldn't have problem. He checked and said gas is empty need to fill orelse compressor will have problem. I told him check for leakage and fill the gas, he did checking of leakage and filled the gas and charged 2500/-. Now we got to know that again gas is empty and there is a leakage. I could not call the Urban Company because there is no customer care number and chat is not helpful in the APP. I called technician and he is telling warrenty is over, its only for 3 months i cannot help you. Now its 3.5 months he did the gas filling. Already this company have very bad reviews on servicing. Whoever opt for any appliance later they face something than the other repairs on that. I mailed the issue to Urban Company but reply came resolve your issue in APP. HOW GOVERMENT IS ALLOWING THIS COMPANY WITHOUT CUSTOMER CARE NUMBER IN APP ???? If there is no Customer Care number how can we give feedback and resove our problem after service. URBAN COMPANY IS FRAUD AND CHEATING CUSTOMERS. GOVERMENT SHOULD TAKE ACTION AND CANCEL THIS COMPANY. OR ASK THEM TO PROVIDE CUSTOME CARE NUMBER IN THE APP.