| Address: | I-1649, GF, C. R. PARK, NEW DELHI-110 019 MOB NO +919810050364. |
Today I booked after payment full amount for 5 ACs for servicing today (19th May 2023) at 10.30 AM.
I did not receive any phone call nor any whatsapp message or email confirming if the work will be carried out today or not on schedueled time.
AT 11 AM your person one Mr. Nihal reached the house. When asked why no advance telephone call was given informing that he would arrive late, he said that he sent the message in URBAN CO APP that I did not download. When asked why he could not phone me, he did not answer. He then showed his character that he would not do the work and left. I duly obliged him.
How do you think you will redress this problem.
Strangely, I found no conact no visiting your portal. If you work only through your app you ought to have cautioned me while booking for the service and collecting the money from me? Of late I find that your approach to service your customer is lacadaisical.
I have developed a NEGATIVE FEELING about you, your approach and quality of service.
Hope you will respond immeditately.
S K NAG, I-1649, GF, C R PARK NEW DELHI-110019
Contact: [protected]: email [protected]@gmail.com Was this information helpful? | 
Further to this UC representative called me and offered me to give 4.5k as a refund which is actually value for the warranty cost i have paid to UC. I did not accept then they told that they cna support for 10k as a repair cost but i told them it is not repairable confirmed by both UC and Samsung Technician. Then they had a senior representative saying we will give 10k and share the account via link they send to me i some how accepted it as i was told thats the only thing they can offer me lastly and its the Terms and condition. Now again they have started negotiation and arguing that we can give you only 4.5k. This is an unethical with no value system in the UC organisation, who plays with feelings of customer, Damage my 45k refrigerator and harassed me for quite a month now. This is the pain and i am going to take Legal actions going to CONSUMER court and also spread this in Media. UC has really no values its disgusting response.