Urban Company — Ac unit

Dear Urban Company Team,

Greetings of the day

This mail in regards to the Urban company services for AC has been taken from your portal on April 19th 2022 done by Mohd. Shahwez Asif.

After service we got the information that during service the PCB unit was destroyed while doing service by Water.

When the complaint for the same was raised to the urban company the company sent a new executive namely Sakir Hussain bearing Mobile Number - [protected].

That on May 10th as per the company policy he repaired the PCB and gas in the AC unit but the remote which was included in the New PCB was not working.

Mr Sakir promised to provide the new Remote within 2 working days and the same was mentioned in the receipt provided by us.

That since a month after taking daily follow ups he denied to give any remote for which I approached the urban company. After 3 days of followup he reached out to my place today i.e 14.07.2022 around 16:30 P.M. during which my old mother was available.

That while he gave the remote which was too old and unoperational my old mother objected the same but he got so rude and said "Itna Bura karunga ki AC kya kuch nahi chala Paaoge"" and ""AC ke saare parts nikaal ke le Beech dunga".

After this wording to safeguard her from the same heated up professional she took the old remote and gave me a call for assistance.

For 2 months my AC unit is unoperational and my mother has been given threats by the Professional.

I am writing this mail that if the urban company will resolve the issue within 48 hours of this mail or else I will be bound to File a case against the professional in the Police Station and same a case of various Penal Provisions against the Company in competent court of law.

Awaiting for a quick and Positive response.