Urban Company — Air Cooler service not getting fulfilled

Urban company took upfront charges and now not fulfilling the service. Everyday they ask me to re-schedule the service. There is no support what soever. No way to reach their support. On Twitter i tried to reach them, it looks like they only entertain the positive comments about the service. No response to my tweets. If i cancel the service because you are not able to fulfill then still i will be charged for the same. Why don't they pay the compensation for not providing the service and refund. This is PURE BROAD DAYLIGHT FRAUD.