Urban Company — Bad quality of repair services and urbanclap executives not helping on 90 days of repair warranty

Address:Urbanclap chennai,Pudhiya Thalaimurai Office, No. 28, North Phase, 2nd floor Thiru Vika Industrial Estate, Opposite to, Ekkatuthangal, Chennai, Tamil Nadu 600032

I booked an online repair service throeugh urbanclap to repair my AC (9 May 2020).
AC service has been done on 10 may 2020 related to cooling issue. Service person has done the below things
1.AC Split service
2.Gas charging
3.Nuts replacement
4.Replaced with new copper pipes
which has costed me around 6657/-. and 289 Rs/-

But after a week again the same issue is repeated, cooling is not coming from AC.Raised a query to urban clap on the same as May MONTH, they called on[protected] and informed that they will arrange a technician but still no technician came to check the issue.We are not able to reach out to the customer care number provided([protected])

The cooling problem has re-occurred within week of repair and URBAN CLAP is not honoring the 90 days warranty. Even contact customer care also their no proper response.
This is a gross deficiency in service by Urban Clap and could be considered as cheating the customer on the pre-text of false promise of 90 days of warranty.
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Urban Company customer support has been notified about the posted complaint.
Jul 24, 2020
Updated by JAYARAM RAVIPUDI
I am receiving Same template since 1 month.There no calls received from urban clap

UrbanClap
Sat, Jul 18, 4:20 PM (6 days ago)
to me

Dear Jayram,

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have shared your feedback with them.

Please rest assured that a case manager will contact you within 24 hours with an update in this regard.

We appreciate your patience.

For any further assistance feel free to write back or visit our help center.


Regards,
Payel
Team Urban Company

https://www.urbancompany.com
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