Urban Company — Bathroom Cleaning Service Issue

Address:

165, Ground Floor, 14th ‘A’ Main, 8th A Cross Rd, 2nd Stage, RPC Layout, Vijayanagar, Bengaluru, Karnataka 560040 Karnataka

I had booked a Cleaning Service from Urban Company. A couple of days back I had this service done on another location, which was good. I gave a good rating too and suggested to another location, where I am there too. After suggesting and booking a cleaning service for another location., I experienced this sad situation. The UC App clearly shows the location for the second one. The Professional from the company reached the first location and called me. I told him that is not the location I have booked, and the App shows the second location clearly. He then asked me to delete the first location and reschedule it. I am unable to delete the first location from the app, maybe I don't know how to delete. He was reading out the correct location from his Mobile but reached an incorrect location. Whose fault is this?

My point is what if I have multiple locations, should it not take what I select. This is how other app works. Myself, being in the IT field know about it this way. The entire experience has not been good now. I had to reschedule it to Monday 26 Dec 2022 now as we are not there on Saturday(24th) and Sunday(25) at this location. Not sure, what will happen on Monday again. My worry is, since I am unable to delete the first address, will this situation repeat again? Hope to hear from them. Also, I noticed that there is no way to reach them over to explain this situation. The Toll-free number directs me to Airtel. The number I called Urban Company reaches Hyderabad with a lady (Automated one) telling to enter the PIN if I am professional or callback the number with the registered mobile number. By the way, I was calling from the registered mobile number. I am not sure what is going on with this. I had to spend 3-4 spending time on this. Not a happy customer. If it does not go through fine on Monday, I will be one upset customer and shall not recommend anyone for sure. Thank you for looking into this matter. You have a chance to sort this out now. I have mentioned the second address in the complaint below where I need this cleaning done.