Urban Company Complaints & Reviews

We had booked a kitchen cleaning and Mr Tapash Biswas had come to do the work. Immediately the next day cockroaches were seen all over the kitchen. It's the worst service we have received....

Hello, this is regarding a fraud issue I had with one of your technicians Mr Mithun Bhowmik.

(LONG THREAD : Skip to end for TLDR )

I booked a deep cleaning AC package with your company for 3 Sep 2022 @ 3pm.

Your technician Mr Mithun was assigned to me. He and his partner arrived exactly at 3pm (attached call logs). He asked me about last service date and quality of cooling, which was around a...

Urband company ek fraud company hai kyunki wo gas filling aur repairing ke paise leti hai and take 2 months gaurante but in third month gas leak start back and again same money back.It has been repaired twice in the last eight months and today again the company is saying that it will be repaired again....

I had bitter experience with Urban Company.

I have booked AC installation service from Urban Clap on 31st August and the same assigned to professional name Sajid.

He came on 1st September & spend almost half of the day and after installing Split AC he informed me that AC gas has been leaked & it needs to be refilled but I don't have it as of now so I will come tomorrow i.e. 2nd September & will do the needful.br...

Bugs in application, auto rescheduling of the professional without the customer intervention...

Booked UC for deep cleaning AC.

Mithun Bhowmik came with his associate. Went to outdoors unit and leaked the gas.

Came back and told our "gas is leaking" and he needs to fill gas before cleaning . And was charging ₹3k for filling it.

We told gas was already filled 1 year ago and AC is cooling pretty well it only needs dusting. He denied to provide any cleaning service before "apparant leak" is...

Issue : After onsite AC repair, I was asked to make additional payment, which I agreed to and was willing to do but was unable to do as no option was provided for payment by credit card. (Same option taht was used to make initial patient at the time of booking the service)

Have lodged complaints with the company, customer service head and finally the promoters/founders/CEO, but unfortunately, there no resolution has been provided....

I made a booking again for 4th september 2:30 pm and paid Rs 727 for the same. The amount got debited from my account but Urban company said that there are no bookings. Kindly refund the amount or confirm my booking....

I made a booking for 4th september 2pm and paid Rs 727 for the same. The amount got debited from my account but Urban company said that there are no bookings. Kindly refund the amount or confirm my booking....

Dear Urban Company
I have taken the painting service from your team. It’s not even been 15 days after the painting. My previous issues were visible in painting like dampness and cracks in wall.
I called your representative you executive did the survey, he told me to get back on this. Now after 15-20 days your executive is telling me it doesn’t comes under warranty. What kind of service are you providing, I could have taken...

My split ac was serviced by urban company on 28th aug, 2022. During servicing the swing motor got damaged by the service man..He assured me the part will be replaced free of cost by urban company.Next day...another technician came for changing the part..As my ac is brand new and Hitachi make, I asked him to install the original part and show me the bill as proof. BUT HE DENIED AND WENT AWAY SAYING TOMORROW HE WILL COME TO CHANGE THE PART...From...

It all started with a complaint of a foul smell in the water. The customer called for a service and found out that the tap water is very clean and hence the TDS has dropped to 4. So either you buy a TDS controller or wait for a few days if the taste gets better.

While the technician Sanjay Patel was servicing the customer heard a sound and the machine stopped working. The technician had no clue what he was doing. The customer...

I have taken the service on 30th November 2021. At that time their professional change the part(valve) (which was working but having some leakage) with the new one. But the new one was having some issue so the professional dismantled old part and used one small part of it with new valve. In a way he damaged our old part which was working but with little leakage and now we can't use that. So, with this the new one started working fine. But...

Hello Team,

I bought membership for a year of amount 299/- on 27 August 2022 at 11:22 pm.

But my membership is still not updated even when I connect with the customer support they said that they did not receive any amount, Also when i ask them to check from your back end they put my call on hold thrice for approx 30 minutes.

I asked them if you didn’t get any amount if you are not able to find...

I took the ac gas charging service in July month and the technician looks temporary resolved the issue. I took the insurance service with UC .

Now again I am facing cooling issue with ac and in last 4 days tried to connect with UC customer care through app but they are not responding.

I am really unsatisfy with the service they are providing .

Please don't use this kind of online service app. They...

Home cleaning service worth 8000 was booked for 29/08/2022.
Professional left cleaning disc unmanned which crashed into our expensive SONY TV, the repair of the same is costing a whopping 60000!
On top of this, UC is not working on complaint or has sent a confirmation or progress report of my complaint. Shabby service, damaged appliance and no customer grievance redressal. A refund as well as a compensation for the damages is...

I tried to make payment via gpay and amount 399/- got debited but membership was not renewed...

31.7.22 I booked Urban company for service which my working washing machine not started means power on but washing not started

One UC person came on that day and he said there was a sensor problem and it cost around 1500 . Then he collected 500rs from me and said tomorrow will fix the issue

1.8.22 he came with some sensor and install and then also it is not working then he said circuit board problem I will fix...

I booked a professional for repair of tv on 30 th May 2022. The urban company charged me for replacement of speakers and other charges. After a day, the same problem occured for which the technician told me that the speaker installed recently by him was not good so he will replace the same soon. On 11th june 2022, he replaced the speakers again. For some days, the same problem again occured.. Now when I connected with the customer support...

LAPTOP repair is done in urban company, charged 8000 but the problem is not solved, NOW customer care also not responding. please check issue and do the needful to avoid consumer forum complaint.

please refund my money...