Urban Company Complaints & Reviews

Today i booked an appointment for 12:30slot, no professional was available so they sifted to 1:30, again same thing happened, then they shifted it to 4:00.. professional was assigned, but at 5:00 also she couldn’t find my location, even after sending my current location to her in whatsapp.. then they are asking me to cancel the booking..
I have wasted my full afternoon doing this… !!
Do you have any answer for this???

I had booked a chimney service on 3rd nov and technician named Veeresh visited. Ext day. He checked and told the board needs replacement and took away chimney. Next day he came back with chimney and fixed, I asked where is the old board, he have no answer. That made me doubt that he didn’t change it. When he left I opened the box and checked, it was my old board he just fixed facing other way. He charged around 3k just rotating the board other side. Contacted service desk many times and looks like technician is ignoring them as well and they keep postponing. I am not going to use this Urban company in my lifetime. They are indirectly getting profit of this kind of cheating,

I have raised the complaint couple of times but no resolution provided by UC team, they haven't even sent anyone to check the bathroom condition. The agent has used hard scrub on the bath fittings, due to which all the items have got scratches. it has completely spoiled my bathroom. these are expensive bath fittings. 2-Oct-2022, I had booked the Bathroom cleaning.
The client ID can be search by mobile no [protected]. I had raised the...

My washing machine was in working condition except water drainage problem on 26th October 2022 before your technician comes
He said there is problem in pcb he took my pcb with him and comes on Friday 28th October at 1 pm with repaired pcb and start reinstalling it after around 5.30 pm he told me that your door lock is also having problem so he makes another booking for door lock in URBAN CLAP app.
Then after few days he asks me to cancel booking.
Now my washing machine is in very bad condition and Siemens technician asking for Rs 20 thousands. I provide you the Siemens tech phone and screen shot already in chat.

I demand compensation for this.

Booked for a bathroom deep cleaning service from Urban Company on 4th Nov 2022. The agent used such harsh chemicals that there are spots on the floor which have been formed post the cleaning services. The agent left saying that he cannot do anything about it and once we raise a complaint with Urban Company, they will send the team to take care of this. The customer care team just categorically said that they cannot send anyone for this as...

On 26th Oct'22 I complained for revisit job for my android TV. On 25th night he came since he was working nearby and took the job and said will complete in 3 days. After 3 days I called him up and said is coming in the evening. For the next 3 days he kept on telling me little job is incomplete and will definitely come in evening. For the last 3 days I left all my work and reached home for him but he didn't come.
On 31st Oct'22 I raised complain to UC and for next 3 days they were unable to resolve and kept giving me morning - evening time and the professional didn't responded properly to them also.
Yesterday in the evening at 8:30 the professional came and told me new story that he needs to change some parts.
I told UC to change the professional for my job since he was incompetent and big liar who told me every evening he is coming and at end telling me different story.
Now UC told me they will resolve it with con call with the trainer & senior manager but that did not happen for the entire 4 days conversation with the customer support. Now they are saying will resolve it in morning then evening ...
They doesn't seems serious and neither concerned about my plight and grievance that I am facing.
TV is such an essential part of entertainment for a family and for last 10 days I am getting round answer.
I am also loosing every day rent to my DTH operator without watching so I mentally harassed as well financially loosing.
They are not taking any action against the professional against the misleading.
They also damaged my TV back cover also.
Plz help me with the resolution

I have been Plus customer with them for sometime now and I was trying to book Water Purifier Repair ( they earlier did it ) with them for over 2 weeks. It was so frustrating that at time of checkout none of my payment methods were getting approved. There is no way to get in touch with customer chat support if there is no open booking. This company has head offices everywhere without centralized customer service number. Eventually my husband...

I had a booking to repair fridge. Issue 2as no cooling. This booking was made on 1st Sep 2022. Technician arrived and tampered compressor (which was under 10 year warranty by Haier). Issue did not get resolved. Same technician came again and total Amount I spent was close to 3200/-. Later the case was escalated to senior technician on 7th Sep 2022. During 2nd week of Oct 2022, issue started again.
I submitted revisit request, but I received a call stating they cannot assign new technician on my current booking and I should cancel the booking and make new booking to get technician.
During this time, i was said that the amount will be refunded and I specifically mentioned them it's not about refund but I want the issue to be resolved.
The ticket was marked as complete, refund was initiated amounting to 3237/-. During this communication, I wasn't informed that this will hve me loose my warranty for the booking with Urban Company.
I did new booking and the technician came and told me he is not asked to do any job and he left. The same booking was cancelled by Urban company and refunded money that I paid amounting to 205/-.
I called technician from Haier and was informed that the compressor is tampered and warranty is void.
Urban Company is liable to pay the damage and agony caused.
They have been denying to look into the case referring they have refunded the amount and company is not liable now.

Service was requested from UC for bathroom grouting work. The inexperienced professional damaged the tiles by chipping the edges of all tiles in the bathroom. Attached images can be referred.

These details are shared with UC customer care team both on call and email but no resolution is provided and refused to compensate the loss.

It was clearly mentioned in one of the attached images (screnshot from UC app) that insurance is covered for paying online after service. But, the team is hesitant to check the details.

All formal communication is established with UC through email multiple times but no acknowledgement is received which shows their clear negligence towards customers problems.

UC tkt ID : UC0f68edb91
Date of service booking : 14th Oct

I had a confirmed booking for home cleaning on 20th oct 2022 at 2.30 pm and had taken a leave on this date. I had paid an extra for this timing though the charges were anyway high during festival season. I spoke to the cleaning personnel 20 mins before the schedule time. He said will be late by an hour. I was OK with this. However just 5-10 mins my booking was rescheduled without checking with me. This was completely unprofessional from the UC's and that partners end to whom i had spoken few mins back. Also i wasnt able to speak to anyone from UC support as there was no number and after so much of google search after an hour i was able to locate the help, entered my issue and received a call from customer support. Even he wasnt of any use. He told will check and will call after 5 mins. I recd a call from the support agent after an hour. She just apologized and refuned my initial amount paid. But what about my leave which i had taken. Entire day was wasted. Imagine what i had gone through. They were least bothered. This should have been compensated by any means by either UC or the partner who had ditched

This is the second time I'm having problems with their bathroom cleaning services... The first time their agent came and poured water all over the plaster of paris and wood material and spoilt thousands of worth of property( for this they didn't resolve as their agent vanished) and this time the agents cleaned only floors washbasin toilet and demanded extra money(and again the agent vanished) and after all the walls dried out there were all stains over walls and mould formation... For this they gave me 550 rupees as a token of apology... Do they think people are dumasses.. what form of apology is that.. if you want to resolve it then do it by sending an agent and getting the problem checked and verified... What are u running a company or a magic show?

I had booked an appointment for kitchen cleaning on 23 October at 11 am but service boy didn't come and also I had tried calling him multiple times but his phone was switched off.This was a very bad experience from my side o[censored]rban clap.His name was nandkishor mahto.Even though he didn't cancel his booking if he wasn't coming so that other person could come on his place.

I had called for Geyser servicing at my place - B 1503, Aishwaryam, Gaur City 2, Greater Noida West - 201301.
The person from Urban came but the person was very rude. He dropped the geyser on the floor which broke my bucket, the tiles and the new bottle of shampoo along with few other things.

I am not sure what damages will happen inside geyser. He left after taking Rs 2500 ( after fighting with me)

Now the geyser is not getting switched off. When I called him he spoke to me very rudely and abused. He finally banged the phone and now he is not picking up the phone.

He has done some thing in booking request also as I am not able to see in urban site correct status of my booking. It is showing being postponed to later time.

He had initially called me from[protected].

I expect Urban management to look into this complaint immediately and get this rectified.

Thanks
Vivek
B-1503, Aishwaryam Society
Gaur City 2, Greater Noida West
Phone - [protected]

I Nagendra prasad Shaw have serviced my microwave on 5 oct 22 from you parts replaced were fuse capacitor and motor paid rs 2218 but it is not heating now kindly do the needful

I have booked bathroom cleaning on 20th for 23 rd and paid whole amount in advance and paid 100/rs as surge also .then also they have cancelled my booking .without any information.
And

I had booked a premium full house cleaning service with Urban Company for Oct 22nd 5 days in advance by paying 1000 Rs for a slot which was showing as available. On Oct 22nd at the time slot booked by me (10 am), no professional was assigned and no communication was given to me. After requesting a call, I was informed that they haven’t been able to arrange the professional and was assured a professional is being arranged for Oct 23rd at 10 am. After hours of waiting and discussion with their team, one professional was assigned. This assigned professional called me and insisted to do the service 7 hour service in 3 hours today instead of booked time on Oct 23. When I requested him to do it tomorrow as today wasn’t possible for me, he said he can’t do it. After that again, I was assured by UC team that they are arranging next best professional, but a professional with very bad review was assigned to me. It has been a very extremely disappointing experience and a complete mental harassment to have booked UC service even after paying in advance. Various rounds of discussions with the last person in escalation matrix also resulted in only cancellation with refund as a solution for the entire harassment and at the end of it, I am left with no visibility of cleaning my house before Diwali. I had to plan it closer since earlier they didn’t have slots and didn’t opt for alternative as they had these slots available. A very unprofessional team with no respect for people’s time and concerns. I request the UC management to intervene to resolve the issue at the earliest.

I booked for patch repair and wall paint they dont provide any services and not refund my money very poor services from jubair painter charge me 3100 rs
kindly refund my money my contact number is [protected]
booking date 26 sep 2022

Dear Sir,

I have booked Home cleaning services with Urban Company on 18th October 2022 for slot on 20th October and for that I have made full payment of Rs.6972.00. But on 20th morning I have received a call saying they can not give me service as they don't have slot free till 24th of October which is Diwali day. I have told them if they can't give me service then please refund my money as soon as possible. But till date I have not received my money.

Please look into this matter.

Thanks & Regards
Rachana Parsekar
[protected]

It's been almost 2 months, for any service i want to book they are not giving me slots. Any salon service. there is no way to contact the customer service to report this complain also
I am very disappointed need an action to be taken immediately...

My issues.
I tried my best to get help from urban company side but i didn't get any correct answer from urban company.
Urban company professional not work well.
My refrigerator not cooling after cleaning.
Everything perfect before cleaning.
Company see your records how many times i have contacted you. But company have not do anything.
So it's not my fault.
Urban company said that whatever is wrong in your fridge, his people will go and fix it.

I will Complaint this Forum against urban company.
I will very arriteted for this issue.
I will request you please action this type issues. this company very bad not solving issues they take only time for solution.

Regards,
Nupur Agrahari
[protected]