Urban Company Complaints & Reviews

I had a booking to repair fridge. Issue 2as no cooling. This booking was made on 1st Sep 2022. Technician arrived and tampered compressor (which was under 10 year warranty by Haier). Issue did not get resolved. Same technician came again and total Amount I spent was close to 3200/-. Later the case was escalated to senior technician on 7th Sep 2022. During 2nd week of Oct 2022, issue started again.
I submitted revisit request, but I received a call stating they cannot assign new technician on my current booking and I should cancel the booking and make new booking to get technician.
During this time, i was said that the amount will be refunded and I specifically mentioned them it's not about refund but I want the issue to be resolved.
The ticket was marked as complete, refund was initiated amounting to 3237/-. During this communication, I wasn't informed that this will hve me loose my warranty for the booking with Urban Company.
I did new booking and the technician came and told me he is not asked to do any job and he left. The same booking was cancelled by Urban company and refunded money that I paid amounting to 205/-.
I called technician from Haier and was informed that the compressor is tampered and warranty is void.
Urban Company is liable to pay the damage and agony caused.
They have been denying to look into the case referring they have refunded the amount and company is not liable now.

Service was requested from UC for bathroom grouting work. The inexperienced professional damaged the tiles by chipping the edges of all tiles in the bathroom. Attached images can be referred.

These details are shared with UC customer care team both on call and email but no resolution is provided and refused to compensate the loss.

It was clearly mentioned in one of the attached images (screnshot from UC app) that insurance is covered for paying online after service. But, the team is hesitant to check the details.

All formal communication is established with UC through email multiple times but no acknowledgement is received which shows their clear negligence towards customers problems.

UC tkt ID : UC0f68edb91
Date of service booking : 14th Oct

I had a confirmed booking for home cleaning on 20th oct 2022 at 2.30 pm and had taken a leave on this date. I had paid an extra for this timing though the charges were anyway high during festival season. I spoke to the cleaning personnel 20 mins before the schedule time. He said will be late by an hour. I was OK with this. However just 5-10 mins my booking was rescheduled without checking with me. This was completely unprofessional from the UC's and that partners end to whom i had spoken few mins back. Also i wasnt able to speak to anyone from UC support as there was no number and after so much of google search after an hour i was able to locate the help, entered my issue and received a call from customer support. Even he wasnt of any use. He told will check and will call after 5 mins. I recd a call from the support agent after an hour. She just apologized and refuned my initial amount paid. But what about my leave which i had taken. Entire day was wasted. Imagine what i had gone through. They were least bothered. This should have been compensated by any means by either UC or the partner who had ditched

This is the second time I'm having problems with their bathroom cleaning services... The first time their agent came and poured water all over the plaster of paris and wood material and spoilt thousands of worth of property( for this they didn't resolve as their agent vanished) and this time the agents cleaned only floors washbasin toilet and demanded extra money(and again the agent vanished) and after all the walls dried out there were all stains over walls and mould formation... For this they gave me 550 rupees as a token of apology... Do they think people are dumasses.. what form of apology is that.. if you want to resolve it then do it by sending an agent and getting the problem checked and verified... What are u running a company or a magic show?

I had booked an appointment for kitchen cleaning on 23 October at 11 am but service boy didn't come and also I had tried calling him multiple times but his phone was switched off.This was a very bad experience from my side o[censored]rban clap.His name was nandkishor mahto.Even though he didn't cancel his booking if he wasn't coming so that other person could come on his place.

I had called for Geyser servicing at my place - B 1503, Aishwaryam, Gaur City 2, Greater Noida West - 201301.
The person from Urban came but the person was very rude. He dropped the geyser on the floor which broke my bucket, the tiles and the new bottle of shampoo along with few other things.

I am not sure what damages will happen inside geyser. He left after taking Rs 2500 ( after fighting with me)

Now the geyser is not getting switched off. When I called him he spoke to me very rudely and abused. He finally banged the phone and now he is not picking up the phone.

He has done some thing in booking request also as I am not able to see in urban site correct status of my booking. It is showing being postponed to later time.

He had initially called me from[protected].

I expect Urban management to look into this complaint immediately and get this rectified.

Thanks
Vivek
B-1503, Aishwaryam Society
Gaur City 2, Greater Noida West
Phone - [protected]

I Nagendra prasad Shaw have serviced my microwave on 5 oct 22 from you parts replaced were fuse capacitor and motor paid rs 2218 but it is not heating now kindly do the needful

I have booked bathroom cleaning on 20th for 23 rd and paid whole amount in advance and paid 100/rs as surge also .then also they have cancelled my booking .without any information.
And

I had booked a premium full house cleaning service with Urban Company for Oct 22nd 5 days in advance by paying 1000 Rs for a slot which was showing as available. On Oct 22nd at the time slot booked by me (10 am), no professional was assigned and no communication was given to me. After requesting a call, I was informed that they haven’t been able to arrange the professional and was assured a professional is being arranged for Oct 23rd at 10 am. After hours of waiting and discussion with their team, one professional was assigned. This assigned professional called me and insisted to do the service 7 hour service in 3 hours today instead of booked time on Oct 23. When I requested him to do it tomorrow as today wasn’t possible for me, he said he can’t do it. After that again, I was assured by UC team that they are arranging next best professional, but a professional with very bad review was assigned to me. It has been a very extremely disappointing experience and a complete mental harassment to have booked UC service even after paying in advance. Various rounds of discussions with the last person in escalation matrix also resulted in only cancellation with refund as a solution for the entire harassment and at the end of it, I am left with no visibility of cleaning my house before Diwali. I had to plan it closer since earlier they didn’t have slots and didn’t opt for alternative as they had these slots available. A very unprofessional team with no respect for people’s time and concerns. I request the UC management to intervene to resolve the issue at the earliest.

I booked for patch repair and wall paint they dont provide any services and not refund my money very poor services from jubair painter charge me 3100 rs
kindly refund my money my contact number is [protected]
booking date 26 sep 2022

Dear Sir,

I have booked Home cleaning services with Urban Company on 18th October 2022 for slot on 20th October and for that I have made full payment of Rs.6972.00. But on 20th morning I have received a call saying they can not give me service as they don't have slot free till 24th of October which is Diwali day. I have told them if they can't give me service then please refund my money as soon as possible. But till date I have not received my money.

Please look into this matter.

Thanks & Regards
Rachana Parsekar
[protected]

It's been almost 2 months, for any service i want to book they are not giving me slots. Any salon service. there is no way to contact the customer service to report this complain also
I am very disappointed need an action to be taken immediately...

My issues.
I tried my best to get help from urban company side but i didn't get any correct answer from urban company.
Urban company professional not work well.
My refrigerator not cooling after cleaning.
Everything perfect before cleaning.
Company see your records how many times i have contacted you. But company have not do anything.
So it's not my fault.
Urban company said that whatever is wrong in your fridge, his people will go and fix it.

I will Complaint this Forum against urban company.
I will very arriteted for this issue.
I will request you please action this type issues. this company very bad not solving issues they take only time for solution.

Regards,
Nupur Agrahari
[protected]

Hi Team,
I am tired of chasing urban company support team regarding the incident I’ve witnessed by one of the technician Sachin Tomar.
After raising the issue with Urban company inspite of assigning one POC, everyday new customer executive is calling me and i am explaining them everything regarding issue from the start, i am tired now . It seems urban company is supporting this unprofessional technical even if i've submitted the proofs of his acceptance of fault.
I’ve booked a tv repair service through urban company application for my Sony 4k smart tv (43inch) and a technician named Sachin Tomar was assigned for the same. He collected the television from my home and returned it to me after 2 weeks . When I asked him regarding the delay he said original board is not available but he can install universal board which I denied due to the quality issue so I’ve asked him to return the television and I’ve got the tv back after 2 days of this conversation ( though He kept the tv for 2 weeks). When the check the television the technical issue was worsened, the was in bad physical condition.
There was cutting work done on back side of the panel ( the technician said he did it due to heat extraction which has no point), the screen has lot of scratches and some melted plastic material was spread on tv screen, lot of dust particles can be seen inside the screen, i was shocked to see condition of my TV. ( I’ve shared the photos with support team the same day, attached here as well). I can be clearly seen that tv was very badly handed by some unprofessional person.
The very same day I’ve raised the concern with urban company and the issue was escalated.
The conference call was arranged by escalation manager o[censored]rban company between me and the technician Sachin Tomar .
Initially Sachin denied but soon accepted the mistake that negligence was done by his team and he said that he will compensate for the same and replace the screen.
I told him that television is with Sony service center now and I’ll update you once I get it back.
When I got the tv back from Sony I called Sachin for screen replacement surprisingly he put lot of conditions like if I can forgive him, or if I can take some money as a compensation but I told him that I want my tv in original condition it was before handed over to him. Then he put his third condition that he can change the screen by some old tv but it can take 30-60 days. I was very frustrated by this whole conversation( I am attaching the chat conversation screenshot).
I was shocked from this unprofessional behavior by the urban company technician and I told him that I’ll speak to the company in this matter, he said I am free to escalate this at any level.
From last one week I am trying to connect with urban company and explained the above issue several times to different agents. I am tired of this now and decided to put that in email.

I am requesting Urban company to intervene in this matter and help this to sort out.
I am reachable at below number between 11 am- 8 pm (in case if anything else is needed from my end).

Note: All the photos and chat screenshot attached)

Regards
Sunil kumar
Mob: [protected]

I'm writing today to complain of the poor experience I had with the Complete Kitchen Cleaning Service booked under the Bathroom and Kitchen cleaning option for 19 October 2022, 2 PM.

The Professional that was assigned for the service came 1hr 15min late and brought an "unknown" person along with him to the site claiming he was there as a "helper". The details of this so-called helper was nowhere mentioned on the app.
The professional assigned asked for "additional" money to clean the complete kitchen even though the "complete" kitchen service was booked. The details of these add-on charges were also nowhere mentioned in the details of the service included in the app.
At last, the professional even connected me with a customer care representative who was very unprofessional and did not give proper answers to my questions and hence, was unable to resolve my query.
As of now, I have cancelled the service and am waiting for a refund.

I'm most disappointed by this particular experience with Urban Company which was not at all expected. I trust this matter will be escalated further and appropriate actions will be taken to prevent such issues in future.

A professional from URBAN COMPANY visited my house on 11th September and took away my tv (with a half screen problem). The professional returned the appliance with incomplete job on 28th September after several reminders and asked me that upper lining of the screen will disappear within few days suggested that if there's any issue, call him directly. He charged me 7000/-. Next day, I noticed a lining in the middle of the screen and sent the picks of the tv to the professional. He see the but didn't respond therefore I raised a revisit request through app. He picked up the tv again on 29th September and returned the same after several reminders on 9th October with excuse that the roads of the colony is damaged therefore product couldn't be delivered on time. But he failed to turn the tv operational. He mounted the tv on the wall and informed that he was going to his hometown at Barely and would come back on 15th October and requested me not to raise any revisit request through app. He promised that as soon as he returns, he will take my tv again to the vendor from whom he tried to get the tv repaired. He will claim his refund from the vendor and also return my 7k. But, he didn't turn up till 16th October and called me on Monday when i was in my office. He requested me to allow the staff sent by him to pick up the tv. His staff took away the tv in the previous condition and after approximately half an hour, the professional along with his staff visited my house with with tv and informed me that the screen of the tv is damaged. He asked me on phone that outer body of the tv isn't broken therefore, he will not take the responsibility of breaking screen by his staff and bargain me not to raise issue through app otherwise, he would refuse for any damage caused on his part. He advised me to keep quite for some day and he will sell spare parts of my tv at good price and if there is any difference of amount, he will refund itself.

I tried to raise the issue yesterday night through app but due to network issue, i couldn't raise the issue properly. However, a complain was registered on your system. A confirmation call received from URBAN Company with a promise to resolve the issue within 24 hours. On 18 October a conference call was arranged by the company with the professional and the professional refused to accept his fault. He refused that his staff who picked up the tv from my home on 17th October, could damage the screen and didn't say anything on why he kept the customer on hold since 11th September to 17 October. The call disconnected itself.

The professional called me by his personal Whatsapp number +[protected]. I have all his call recordings and Whatsapp chats of his number and i can provide the same .

I requested for justifiable solution, refund of amount paid by me and for compensation according the company policy through HELP option in app many times. But, the intention of customer care portal was not fair. It considered the sole statement of the technician as final resolution and not wished to pay any attention to evidences such as call recordings and WhatsApp chats I wished to produce.

This is Advocate Sneha Pathak on behalf of Mr. Avanish Jha.

We are one of the premium members o[censored]rban Company and have been using the services for quite some time now. In the recent past we had terrible experience not only with the quality of service but also with the Customer support team.

Incident 1:

1. We booked Washing Machine repair services on 8th October 2022 since the machine was not washing properly and was not taking water from the outlet. The technician visited, diagnosed and informed us that the pressure sensor along with pipe has to be changed and DC inlet valve needs to be changed. Believing and trusting the technician we gave our consent and he repaired the machine with total cost of Rs 2541.

2. On 11th October 2022, we again started facing issues with the washing machine where this time the machine would not switch on at all. we called the Customer care team again and they sent the same technician whose name is Bhbhutram. This time after diagnosing the issue the technician told us that there is problem with the Motor and the same needs to be repaired. We were stunned to know that the issue instead of getting resolved had got even more worst. We asked the technician and the customer care team to assure us that after this second repair machine will work fine and they assured us the same confidently.

3. on 12th October again the machine was not functioning properly and we felt cheated. we were completely drained by this whole service experience o[censored]rban Company. We again raised the issue to Customer care team and they again sent the same technician despite our request for a different technician. The technician again diagnosed the machine and this time said that the electric/power board is not working and needs to be changed. We were shocked to see how one by one each and every part of the machine was damaged by the technician and had to get replaced. the technician replaced the board and assured us that now the machine will work fine for years as ALL THE NECESSARY PARTS HAVE BEEN REPLACED.

4. On 18th October 2022, we tried to use the machine again and faced the same issue all over again. It is needless to say that its a complete service failure from Urban Company as they keep sending the same technician who is not competent enough. Moreover the Customer care team is so insensitive about everything that they don't even address the issue with proper attention.

Relief Sought:

Due to the unprofessional behavior of the technician as well as the customer care team we have suffered with mental and financial loss in past 10 days. Continuous issue with the machine caused us extra cost on laundry as well as cost on time we spent leaving our job and waiting for the technician.

We demand-
*Refund of the entire amount spent on the repairs i.e Rs 2541/-
*Cost of the Machine Rs 25, 000/- or replacement with a new machine
*Compensation of Rs 25, 000/- for the mental and financial loss caused.

Incident 2:

1. We booked for home cleaning services on 17th October 2022. Urban Company sent only one cleaning partner to the house who was not even sure of the job. He started telling us that i cant start the job as whatever i will do you will not be satisfied. We were shocked to see how the professional himself was not sure of his work. He asked us to cancel the job and reschedule it. He made a call to his manager Mr. Amol who spoke to me and said that the cleaning professional wants assurance that after his service we will not rate him bad.

2. We were utterly disturbed by this behavior of both the professional as well as the manager who even before starting the job were so unsure about their own work. The professional left the house without doing the work and moreover left the area even more dirtier.

3.We called the Customer care team wherein we spoke to the Escalation Manager, cleaning department Mr. Nakul Saxena who was completely unprofessional and had zero courtesy towards the Customer grievance. He kept stating that the only thing he could help us with was refund of the amount. He had no explanation towards the behavior of the professional who visited nor did he have any resolution for the time wasted in midst of Diwali preparations. He kept closing the issue on the portal deliberately despite we showing dissatisfaction. We noticed that the moment we were opening issue on the chats with Customer care team they kept closing without even talking to us. This behavior was completely unexpected and rude. Nakul Saxena made sure that our issue is not addressed properly and also behaved unprofessionally on call.

Relief Sought:
*Enquiry and action against the professional as well as Mr. Nakul Saxena and details of such action taken.
*immediate refund of Rs 1359/- along with compensation of Rs 10, 000/- for the loss of time, mental and physical agony caused due to such behavior of the professional as well as the Customer care team.

We demand resolution of both the incidents along with our relief sought given to us within next 3 days post which we will file Consumer Complaint and seek relie[censored]nder Consumer Protection act in the Court of la.

We booked a service from Urban Company at 11.30 am today morning. The assigned professional turned up and was accompanied by one more person. The second person neither had any identification card nor was wearing his uniform.
When we requested for identification, the service professional rudely dismissed it and gave us petty excuses like the uniform wasn't washed. He told us that he has been in this business for a year and a half and no one has insisted on identification. He then left midway and promptly cancelled the booking from his end, when all we asked was identification that they both are registered professionals on Urban Company. Since we booked amidst the festive season, we have no slots available.
My concerns here are:
1. Asking for identification as a means of safety for us is not something out of the ordinary or a huge demand. It is a basic requirement which needs to be provided by any company providing at home services. The professional was rated a 4.92 on the website, which is completely opposite to the experience level we had.
2. A company like urban company operating all over India has no customer care number for us to reach promptly.
3. I spoke to the service executive via chat and requested for a call back. I explained the situation and he was helpful and understanding. He helped me cancel the booking and initiate a full refund. I have been reading certain reviews online about how the refund was never credited.
I hope the company takes this feedback into account, and our money is refunded to us.

I want refund my money back from the urban company partner app

They spoiled my painting work after charging 40k from me. They promised me they will fix it and sent me a mail with option. Now when I am trying to exercise the second option in attached mail. Now they are nor fulfilling their promise.