[Resolved]  Urban Company — Beautician was untrained and has injured me

Hi,

I booked a Bikini wax from a beautician who was busy with her phone and pulled my skin badly. She later in panic applies the sanitizer instead of Oil on the waxed part, this led to tearing and bleeding of the skin. She refused to admit her mistake or do anything about it. I cut the service short and I sent her home. Urban company called and agreed to refund the amount to me but did an about turn today and wanted to refund only 50% of the amount. I don’t get it. This is the second time they’ve sent a rookie inexperienced professional and they expect you to have damages and accept 50% refund etc. how is this company even functioning