Urban Company — Booking not being fulfilled-no call received from the call centre too inspite of repeated complaints

Urban Company — Booking not being fulfilled-no call received from the call centre too inspite of repeated complaints

K Kannuu from Kolkata, West Bengal Jun 1, 2021 This thread was updated on Jun 1, 2021

My booking no.is not being executed and the technician is mot willing to work.The company when called on helpline no.is not picking up my call neither any SMS is being sent.I made prepaid payment and my UC credits have not been adjusted which are about to expire on 6-2-21.Kindly take immediate action.The technician is simply waiting and he needs a helper which the company is not providing. +1 photos Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint. Verified Support Feb 02, 2021 Urban Company Customer Care's response Hi Karuna, That’s not the experience we want you to have. We’d love to have a chance to turn this around. We have transferred this to our team and we will get your issue resolved positively. Regards Team Urban Company Mar 12, 2021 Updated by Kannuu I received a call from the social media team but services have not been requested till now although Aditya had told me to book a free service again Apr 02, 2021 Updated by Kannuu Nothing done till now.Was told earlier that the service would be given without charge again but no headway at all Jun 01, 2021 Updated by Kannuu Now there is lockdown.Hope to take the service after everything is settled
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