Urban Company — Charged fraudulently for parts replacement
N
nishant200790
from Bengaluru, Karnataka
Apr 12, 2023
Apr 13, 2023
This thread was updated on Apr 13, 2023
I awailed their service as my laptop screen was not working. They took my laptop for 2 days and replaced a part that cost 5000. After the fix also, my laptop is in the same condition.
The customer care said they won't refund the money and the issue is with the motherboard now. They are lying about the fix given.
Was this information helpful?
No (0)
Yes (0)
Urban Company customer support has been notified about the posted complaint.
We regret to hear about the experience you had with us. Please share your contact details with us at [protected]@urbancompany.com. We shall be reaching out to you over a call shortly to address your concern.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
We regret to hear about the experience you had with us. Please share your contact details with us at [protected]@urbancompany.com. We shall be reaching out to you over a call shortly to address your concern.
Regards,
Team Urban Company.