Urban Company Complaints & Reviews

We have an office in a residential building.
Approx 1800 sq ft 3bedroom flat
We need deep cleaning

do you take such jobs?

Where to contact.

We hired a professional accounts teacher as home tutor whom the whole amount was paid in advance. Out of the 18 classes that was promised only 6 has been taken. No response from neither the faculty nor the company itself despite a complaint being registered at their own app.

Hi,

I have booked a service of AC gasfilling & repair and total cost in the app show as 2800(aprox) which i paid i advance and opted the service as well. now in the app it is showing me to pay again 249. When i checked with them they were telling that any order above 2000 by default warranty of 249 rs is added. First thing this was not informed to the customer in advance and secondly warranty is needed or not will be decided by customer not by any one.

As per them if i opt any service it will be in warranty for 1 month by default but not they were saying if i didn't give 249 then 1 month warranty also will not be provided.

I feel cheated by taking service from them.

In the app they are comparing the service and showing the benefit of taking service from app by mentioning amount as 2800 only. In that comparison also they have not mentioned any where about 250.

I had used urban company for cleaning my 1400 sq ft duplex house at baroda, Gujarat for the first time in 2022.I was very satisfied and reffered to all my friends in different parts of India.There was a minor damage in the floor though.

Recently I moved from overseas after my retirement and moved to Baroda city to live.Soon after I reached Baroda, I fell sick and was hospitalised.Hospital wants to discharge but, not able to...

Urbanclap complaint.
I had used urban company for cleaning my 1400 sq ft duplex house at baroda, Gujarat for the first time in 2022.I was very satisfied and reffered to all my friends in different parts of India.There was a minor damage in the floor though.
Recently I moved from overseas after my retirement and moved to Baroda city to live.Soon after I reached Baroda, I fell sick and is hospitalised.Hospital wants to discharge but, not able to go as the house needs to be cleaned.
Based on my previous experience, I booked a slot at 1 pm on 5th mar for cleaning my house.They had accepted the booking but at 1250pm they communicated their failure in arranging cleaning people and rescheduled to 6 th mar at 9am.

Today, on 6th march, from 9-1030 am, they did not start the job saying that the category of booking was not right and they say the house will come under villa category for which i have to pay rs.14000/- (double the amount than what I paid last year).
My house is not a villa, its 3bhk duplex house, a typical small home in gujarat of size 1400 sq ft.Last year I paid 6048/- under ‘Premium home deep cleaning’.
Its an empty house with very few furniture.I am opening the house after one year after UC cleaned the house in 2022.Immediately after cleaning, I had to close and leave.
Further, The workers do not have dress code and looks like hand picked from here and there.

The whole incident has completely disappointed me.Since I am still in hospital and my wife and my brother is facing the situation at the site.Doubling the price in one year, categorising the house wrongly and the way they dealt the situation is totally unacceptable especially when I have become sick and do not have a choice.I would call it a exploitation.
I have my another apartment ready in the same city which was to be taken up next for cleaning but, I would never go for Urban Company atleast.Also, I will pass on this experience to all my friends.
It is dishearting to see that our Govt. is not the only responsible to make the country progress, now its our turn to change ourself and be truthful and efficient and be loyal.
I request you to look into this issue and see that customers are not punished for the inefficient applications that you have made and not the customer.

This person Durgesh Verma, take bookings in the name o[censored]C and forcefully does extra work without informing the UC and afterwards charges extra money. I myself has paid him 1400 rupees extra after paying Urban company Rs.1805. Also, this person will forcefully takes good rating by standing in front of you adamantly. Please take actions against this person. He is maligning the name o[censored]C. Recently, he charged 3000 rupees and also did not clean...

I did pest control and cleaning 12 days before I see no difference I called them they said they will come they did not when I called them again and said I would complain they said do whatever u want .there’s completely no difference this was not expected by urban company I recommend it to my family m getting scolding..plz make a revisit or refund my money there were two peoples one lady and one boy m sharing the boy’s profile

Contacted Sreenu water filter technician, , , charged 4000 for water filters change and left. But after his service, water started leaking out, contacted him several times, , , said he is at his town will come back and solve the issue . It’s been two months, he hasn’t come and not even responding . Called main water filter company guy, , , he states that motor wire was broken due to inefficient placement / service and it will costs me 10000 rupees. He states that not all filters are also changed

Sreenu number [protected]

Subject- I have been Frauded by the representative o[censored]rban Company
Date- 28th Febroary 2023

Description Of Incident

I got a washing machine repaired. on 28th Feb.The technician asked for a huge amount of Rs 6279 for changing parts. I paid in full but havent still been given the promised warranty though have spoken to their Customer Service.10 times. The app also says that I have not paid when I already paid in full. Urban Company has zero after sales service. Also be careful of technicians who fraud you saying multiple parts are spoilt. The Urban company is of zero help too to hold the technician accountable. They show a high rating for the technician. Now after paying so much I have no warranty because they didnt given item wise invoice.

I want an item wise invoice and warranty having paid so much. I want an assurance I was charged correctly plus that parts were genuine. Plus a refund of 1900 for the thermostat that is still not working

I have booked service call my washing machine BOSCH classixx 5.5 kg. Heavy noise during rinsing and spinning is the complaint. Urban Clap technician came and attended and said, that the fault is with motor. Motor to be replaced for a cost of Rs. 4200. I him to change the motor and I paid the amount Rs.4200. In spite of change of motor also, there was noise in the machine. Again I recalled person for revisit and that new technician said, the fault is due to shock absorber. Again, I told him ti change the same. But, still that noise is there in the machine. Yesterday 27.02.2033, I called outside authorised service centre for Bosch Techinican. He examined and sad, that the fault is with the DRUM. It is no way connected to motor or shock absorber. I complained to urban clap and they told me to send the service bill copy, so that, they will be refunding the amount, which I paid for motor as well as for service charges. But, there is no response

It is really sad that urban clap company employees can be so unprofessional and not customer friendly. This has caused me mental agony and stress because of their unruly behaviour and response.

I request you sir to kindly look into the matter and Take appropriate action on the company. I understand from reviews this company has taken lots of consumer for a ride.

Your intervention in this regard will be highly appreciated.

Thank you very much.

With regards,

Khaja Imtiaz Ahmed.

I had booked for chimney deep cleaning service to be carried out at my home at Salt Lake Kolkata on Sun, Feb 26. The service person calls me at 10 am to inform that he wouldn’t be able to come due to some death that has happened in his family. Till then, the UC App was showing that the service person was 30 min away, so we’re all waiting. He should have informed in advance about his incapacity to deliver the service on scheduled time to his organization (Urban Company in this case), so that appropriate action could hv been taken and the service could be delivered at scheduled time by a replacement service person. Very very unprofessional service and behaviour by UC and its service personnel.

I booked Urban Company (UC) service on 1st feb, 2023, to repair my Samsung Microwave, however instead of repairing it the agent ruined my microwave an damaged the cavity.
When i had first reported my issue on 2nd feb, i was informed by Rushil and Amit that the damage that has been caused to my microwave will be repaired by UC's SME.
After placing a booking and waiting for 2 days when no SME was booked i was informed that I can get it repaired on my own as no UC expert is available at my location.
I was assured that whatever the amount woulf be required for repairing the microwave shall be borne by UC.
In this regard rushil asked for my bank account details and informed me that he will transfer 1500 rs as a token of apology.. when i informed him that this will not cover the damage cost, he informed me that i can get my microwave repaired and present valid bills in that regard.
UC will reimburse me with the rest of the amount.
That's why i started looking for an appropriate mechanic as i was told that GST bills would be required. I contacted Samsung Customer support and on talking to their engineer and showing them the damaged Microwave cavity, they informed it cannot be replaced as it is no more manufactured. When i contacted UC again, Rushil informed that i can get it repaired locally and provide any bill and i will still be compensated for the same. I asked him again and again if this is final and he answered confidently yes. A day later Ms. Nandini called me and informed they cannot reimburse the damage as they have given me 1500 rs and that is the max amount of compensation. When i asked on what ground was that given, she had no answer. I told her to justify the amount and the damage cost. She had no answer. Without letting me know they closed my issue amd whenever I reopen it, some Amandeep closes it abruptly Without respond to me appropriately. I request UC to either repair my microwave oven or reimburse the equivalent amount. They're saying no to both. I am left with a damaged microwave which has to be sold in scrap now.

Professional visited for fridge door repair service . Informed to cancel this 4.30pm booking due to non availability of new gasket for godrej fridge door repair.
Spare parts damaged while fridge cleaning work booking
Also informed to call godrej service team for resolution.

Kindly permit me to book godrej service team for rectification and the same must be reimbursed as per your warranty terms and conditions
.
Hence Chat executive assured all expenses amount will be reimbursed under warranty don't worry.

Booking screenshot is attached property damaged warranty class applicable till final repair, assured for total reimbursement

Arrange callback immediately from concerned escalation team Tamil department,

Unable to close fridge door since from 06.02.2023
Kindly intervene in this long pending issue and do the needful

I had booked wall beautification service at urban company and work started on Feb 6, 2023

We were told that service will complete in 2 days but it has not been completed till date.

At first, wrong material was delivered and then professional has been unreachable.

Customer support team is also not responding.

Registered mobile number is [protected]

We had booked wall beautification service and work started on Feb 6. We were told that it will take 2 days to finish the work.

However, till date work is not completed.

At first, wrong material was delivered. Then professional has been unreachable and customer support team at urban company is not responding.

Registered mobile number on urban company app is [protected]

Highly disappointed with my laser hair removal service. I had 4 sessions of arm laser hair removal. After the last session one hand has full hair and the other hand has shown results.
Now, no one is responding to resolve the issue.

This is highly pathetic customer service. This is not a cheap service. And after the session no one takes responsibility....

Given my Samsung 55" LED TV for sound issues and paid Rs. 5000 for it. TV was returned but started having power issues with one hour, The Egg took the TV back with a promise to return next day, but it's been 10 Days and is not repotting to messages or calls. The company has been promising that it will be resolved with next 24 hours for last one week but no progress. I believe the TV has been stolen by their engg. Need to have strong actions taken against companies to ensure standards.

I booked 2 services Geyser Checkup and Intense Bathroom cleaning. Geyser professional just uninstalled my geyser and told it would not be possible to repair. I basically paid 249 Rs for uninstalling a geysar!!
Intense Bathroom cleaner said that bathroom could not be cleaned with the service, I booked. I need to go for booking 6-7 such services to clean my bathroom.
I became UC membership by paying 299 Rs few months back and UC could not fulfil any of the 2 services.
I am extremely disappointed with the the way they fool customers. Big advertisement, lot of promises on to the services, but their professional can only be at site on time and curteous.
The geysar repair professional even fooled me the way he talked and managed 5 ratings by saying lot of 'sorry's. As we do not get this kind of courtesy from the service professional available in the market, we get into the 'trap' of their politeness.
I now understood that the professionals are very professional attending the requests, but do not have adequate working knowledges.
I want the money back for that geysar service (Rs 249) want the money back for UC membership (Rs 299).
There is no way to cancel UC membership and request for a refund from their portal. What one is going to do with the membership when they do not have service professionals.
Also they should stop those eye-catching advertisements (like 10X stain removal etc). All these are false propaganda.

While cleaning my microwave oven, the person who cleaned has left permanent rub mark on my oven, on my kitchen floor, left scratch mark on kitchen chimney. I have raised a complaint in their app, but Urban Company said apart from waving off my cleaning charge they won't do anything. Also after the job was done instead of sharing proper receipt the company provided me a receipt of bathroom cleaning which they didn't do.