Urban Company Complaints & Reviews

Your professional damaged my ac and now i am not receiving refund of my charges nor they are repairing my ac under insurance. Fake promises. Never trust urban. Contact [protected].
Refund my money rs.3237. And get my AC repair done free of cost for damages done on your end by your professional. Why the hell u people give false insurance????

The company charges Rs 749 for AC cleaning and Rs 2700 for gas filling. But in the bill they added Rs 378 claiming tax but refused to provide a tax receipt or bill.

I had booked urban clap service for my Television Service.
The issue was addressed to me correctly however the additional service was been added and I have been asking to pay for it. The professional had asked me to accept the same on the app and he would be cancelling it but he was not able to cancel the same. He did call his senior but they were also not able to help me with this.

Kindly assist

My name is Lokesh S and the tv which i have is not working so i booked urban company guy came named Titus. and serviced my tv after 2 days when i ON the tv i can see the light comes from the tv like leaking light from the sides of tv. I asked the guy what is this he said we put glue after some it will get stick together but am not convinced because no glue will takes weeks and month to stick so i said after two week i will if the problem...

Over the past two weeks, numerous technicians from Urban Company have worked in our home as we were renovating. Among them was Nouman Khan, AC Technician. He charged us Rs.10, 000/- on 23 March for service of 3 split ACs. We later found that he took the money personally, not as Urban Company. Moreover, the ACs are now not working properly. This was a service call, not a repair call and he seems to have deliberately spoilt the ACs. We want the ACs to be restored to full working order.

I subscribed to premium home
Cleaning services o[censored]rban company on January 22, 2023. The service providers did shoddy cleaning. When I pointed out the stained floor tiles, they argued that the tiles were faulty. They also insisted that I give them a 5 star rating. Since I was alone I got intimidated and complied. The chief supervisor left the site immediately after arrival. I am uploading 2 photos. The first one post urban company cleaning and the second one after manual cleaning. I am really disappointed with this service from
UC.

Hi we got the ac installation from urban company. The very first mistake is the technician did not arrive on time. He was supposed to come by 3pm but after calling and follow ups he arrived at 6 pm and did wrong installation and left. After sometime we observed heavy water leakage from indoor unit and we could not use appliance at all also we were scared if something happens to appliance because of this issue. Then we raised warranty and they were failed to send the person who installed. They sent other person and he made temp adjustments and left, after that also we were seeing water leakage. He also didnt respons after that. Again i had tp contact and made so many follow ups then they sent one more person, he came and said this has to be re installed again and he cant do that for free as its under warranty. 5 days passed already. Again i reached to aupport team and tmeverytime they are saying they will get back by so and so time bit they nevwr updated anything until i techout to them. And they keep sayong samething again and again that there is no update and i will have to wait why the hell that i have tp wait for more than a week for their mistake. Then i asked for refund for uninstall+ reinstall+ screws and tapes cost that we paid during installation+ definitely there will be gas reduction due to uninstall and install again so i asked for refund of all these damages, still no response. Why the hell i should wait so many day wasting my time and energy. Apart from that wall damage, appliance also 3 people removed and checked, who will bear it if alsomething is wrong with appliance later. I need refund fpr everything and not getting proper answer.

I purchased two water filters from urban company on 29-sep-2022. I was promised 1 year of free service which includes free replacement of water filters. When I checked the app now to avail the service as the water taste is very bad, I don’t see an option to book service for the water filters I purchased. All the details regarding purchase of water filters is removed from the app so there is no option to avail any service on the water filters purchased from urban company.

I have all the receipts, warranty cards and other details which clearly mention that the service is provided free of cost for 1 year. I would like urban company to look into this issue and replace the water filter. Please respond asap as I am not able to drink the water from past 2 day from water filter.

Kindly refund my amount... on 10 march i booked foe hair spa through urban clap but due to some reason i didn't availed your services. So kindly refund my money it's 2 weeks already gone.. how much time you will take to refund my money!!!

I wanted to ensure that you are absolutely clear about the actual incident. I need to formalise this & also provide my review to any new people who may think of this service.
1) Booking was done for 24th Feb for
removing hard water scaling from 3 geysers.
2) The person did the job & asked us to check, no issues were identified. There was one bathroom we missed checking and was found that this geyser was not working. We noticed this on day 2 as common bathroom geyser is generally used to give my pets bath.
3) The geyser that burst eventually was operational but the water was boiling hot each time we used it. After use of the same geyser the leak of water starts. Hence, this was not identified when the technician asked to check after completion of the job.
4) On March 3rd I placed a request for revisit. The technician Raghu didn’t turn up. When I called him the next day, he said he was at his native and would come by 4th noon for checking the issue. He didn’t turn up, on 5th we had to travel to our home town & hence did not initiate any re check up.
5) we returned after a week & had booked for a check up of common bathroom geyser by electrician sagar. He confirmed that the issue was damage of coil & thermostat which got replaced. Meanwhile we placed 2 requests for plumber visit to fix the leak of the geyser in the master bedroom. Nothing worked, geyser worked with water overheating, leak didn’t stop.
6) on 16th March the geyser with leak burst while using it for bath. We then purchased a new geyser & got it fixed by a near by store electrician & plumber. As per him the following was the issue:
- The technician Raghu apparently damaged the coil of the geyser resulting in damage of thermostat. This resulted in over heating of water while switched on.
- The technician could have been aware of the damaged coil but chose not to disclose. Damaged equipment when used resulted in the catastrophic incident of geyser burst.
7) The third geyser which never reported any issue had water overheat while using it. No other apparent issues. Hence we got the local electrician to check this geyser too.
It has been identified that the thermostat is not functioning & hence resulting in water being over heated while using it.

As per the local electrician & the apartment electrician, the issue was caused by damage made by Raghu (UC technician) on all geysers. Resulting us in having to waste time & money fixing the issue & also deal with a catastrophic incident of geyser burst. When spoken to your so called customer support agent, she pushed it aside saying it was the customer’s mistake not checking the geyser after the initial service. If you use your common sense you can make out from the email that the issue did
Not show up soon after the service on 2nd March, except for one bathroom which we didn’t check.

Before I write this review in a public forum talking about the due diligence you go to recruit technicians with the right skill set, I want to know how do ensure safety of your customers. What would be your action in case there was a fire at my home due to the geyser burst. I don’t want anyone else to go through a trauma that we went through & hence definitely put this feedback to the wider consumers to be cautious about your service offerings.

To add, all my geysers have not completed even 5 years. We purchased it from Havells last week of April 2018. Per the company, a geyser can last upto 10-12 years.. You owe me the full warranty of all 3 geysers for damaging it & also causing me mental trauma.

All evidences has been submitted to [protected]@urbancompanh.com

Hi Team,

I have raised washing machine repairing on 4th March 2023 through online payment 358/- Rs and Engineer visited on 6th March and confirmed replaced parts body cover and shocker with estimate 5500/- Rs.

I go ahead with estimate. He request paid some money for estimate preparation and I had paid 1000/- Rs through online. I am multiple time follow-up but he updated parts not received form urban company....

Ac noise coming after service 305 galaxy avenue Marol maroshi road Andheri East Mumbai 400059

We have an office in a residential building.
Approx 1800 sq ft 3bedroom flat
We need deep cleaning

do you take such jobs?

Where to contact.

We hired a professional accounts teacher as home tutor whom the whole amount was paid in advance. Out of the 18 classes that was promised only 6 has been taken. No response from neither the faculty nor the company itself despite a complaint being registered at their own app.

Hi,

I have booked a service of AC gasfilling & repair and total cost in the app show as 2800(aprox) which i paid i advance and opted the service as well. now in the app it is showing me to pay again 249. When i checked with them they were telling that any order above 2000 by default warranty of 249 rs is added. First thing this was not informed to the customer in advance and secondly warranty is needed or not will be decided by customer not by any one.

As per them if i opt any service it will be in warranty for 1 month by default but not they were saying if i didn't give 249 then 1 month warranty also will not be provided.

I feel cheated by taking service from them.

In the app they are comparing the service and showing the benefit of taking service from app by mentioning amount as 2800 only. In that comparison also they have not mentioned any where about 250.

I had used urban company for cleaning my 1400 sq ft duplex house at baroda, Gujarat for the first time in 2022.I was very satisfied and reffered to all my friends in different parts of India.There was a minor damage in the floor though.

Recently I moved from overseas after my retirement and moved to Baroda city to live.Soon after I reached Baroda, I fell sick and was hospitalised.Hospital wants to discharge but, not able to...

Urbanclap complaint.
I had used urban company for cleaning my 1400 sq ft duplex house at baroda, Gujarat for the first time in 2022.I was very satisfied and reffered to all my friends in different parts of India.There was a minor damage in the floor though.
Recently I moved from overseas after my retirement and moved to Baroda city to live.Soon after I reached Baroda, I fell sick and is hospitalised.Hospital wants to discharge but, not able to go as the house needs to be cleaned.
Based on my previous experience, I booked a slot at 1 pm on 5th mar for cleaning my house.They had accepted the booking but at 1250pm they communicated their failure in arranging cleaning people and rescheduled to 6 th mar at 9am.

Today, on 6th march, from 9-1030 am, they did not start the job saying that the category of booking was not right and they say the house will come under villa category for which i have to pay rs.14000/- (double the amount than what I paid last year).
My house is not a villa, its 3bhk duplex house, a typical small home in gujarat of size 1400 sq ft.Last year I paid 6048/- under ‘Premium home deep cleaning’.
Its an empty house with very few furniture.I am opening the house after one year after UC cleaned the house in 2022.Immediately after cleaning, I had to close and leave.
Further, The workers do not have dress code and looks like hand picked from here and there.

The whole incident has completely disappointed me.Since I am still in hospital and my wife and my brother is facing the situation at the site.Doubling the price in one year, categorising the house wrongly and the way they dealt the situation is totally unacceptable especially when I have become sick and do not have a choice.I would call it a exploitation.
I have my another apartment ready in the same city which was to be taken up next for cleaning but, I would never go for Urban Company atleast.Also, I will pass on this experience to all my friends.
It is dishearting to see that our Govt. is not the only responsible to make the country progress, now its our turn to change ourself and be truthful and efficient and be loyal.
I request you to look into this issue and see that customers are not punished for the inefficient applications that you have made and not the customer.

This person Durgesh Verma, take bookings in the name o[censored]C and forcefully does extra work without informing the UC and afterwards charges extra money. I myself has paid him 1400 rupees extra after paying Urban company Rs.1805. Also, this person will forcefully takes good rating by standing in front of you adamantly. Please take actions against this person. He is maligning the name o[censored]C. Recently, he charged 3000 rupees and also did not clean...

I did pest control and cleaning 12 days before I see no difference I called them they said they will come they did not when I called them again and said I would complain they said do whatever u want .there’s completely no difference this was not expected by urban company I recommend it to my family m getting scolding..plz make a revisit or refund my money there were two peoples one lady and one boy m sharing the boy’s profile

Contacted Sreenu water filter technician, , , charged 4000 for water filters change and left. But after his service, water started leaking out, contacted him several times, , , said he is at his town will come back and solve the issue . It’s been two months, he hasn’t come and not even responding . Called main water filter company guy, , , he states that motor wire was broken due to inefficient placement / service and it will costs me 10000 rupees. He states that not all filters are also changed

Sreenu number [protected]