Urban Company — Cheated by replacing old part instead of new and charged for new and stopped working

Urban Company — Cheated by replacing old part instead of new and charged for new and stopped working

A Arunkumar Math from Bengaluru, Karnataka

I was been charged 3000 for pcb replacement for lg washing machine in last order on Dec 2020 and been told that the new board is been replaced and 2 years guarantee told by Saddam Hussein but we had got same issue and today booked new service and guy told it is not new instead of old machine board.kindy do the needful get repaired without extra charge or the refund of amount charged for pcb board which is not new +1 photos Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint. Verified Support Oct 29, 2020 Urban Company Customer Care's response Dear Sir/Ma'am, Please accept our sincere apologies for the inconvenience caused to you. We understand that your concern is regarding the booking for "Washing machine Service and Repair" which was delivered on 12th December 2019 We would like to inform you that the warranty for the services under the repair category is of 90 days from the date of delivery( the same has been mentioned in the company's application/website) and any unsatisfactory experience in this regard needed to be reported within the same timeline. Since the warranty is over, we would not be able to take any complaint in this regard. You may place a fresh booking where a new professional could be assigned to your requirement wherein the service will be delivered on a chargeable basis. We appreciate your understanding and patience. Oct 30, 2020 Updated by Arunkumar Math But that guy was cheated by replacing the old machine pcb instead new pcb and charged for new pcb
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