[Resolved]  Urban Company — Complaint Against AC Repair on 17th June 2021

Address:

202,Meghana,DSK Raanwara,Bavdhan, DSK Raanwara, DSK Raanwara Road,, Aditya Square, Bavdhan, Pune

Urban company used to be a reliable source for getting people for various jobs...now ...they have very arrogant technicians... i doubt if they even meet up with the people onboard (technicians)...even after repeated emails to urban company the matters don't get sorted. This proves that Urban Company is incapable of reprimanding its technicians for things not done with proper protocol.

Is giving a bill for a A/C PCB such a big deal??? that its taking up all the time on earth?????

PFA mail sent to Urban Company on 28th June to which no firm action has been taken yet... my husband had sent 3 mails till now and we are still awaiting closure from the technician as well as Urban Company.

This is with regards to AC repair booked on 22nd May, the technician came and did initial work on 23rd May 2021. Technician's name is Suraj Swami ([protected]). The service was booked from Vaidehi Kulkarni and her number is [protected].
He mentioned that PCB has been damaged in Daikin AC and had taken the parts to investigate further. He mentioned that work will finish in 4 - 5 days. However there was no communication from his side. I had to call him again and again to know the status. On 9th June 2021 he called and mentioned that the PCB is faulty and needs to be replaced. He said that the part will cost INR 6500 and that I have to transfer the money now so that he can order. I transferred the money on the same day itself (pic for the transfer attached) and reminded him that I will need the bill and part replaced on the day he will come to finish his work. Same was confirmed by him.
On 21st June he called to confirm that he is coming the next day to finish the work, at that time also I reminded him about the bill to which he confirmed that he will get it tomorrow. On 22nd June, when he arrived to complete the task, he was talking with someone over the phone that he had been to the village and returned yesterday only. So it is not acceptable that we have been waiting for almost a month for our AC to get fixed and he did not have courtesy to call and inform.
After completing the repair work, he asked if servicing needed to be done. I confirmed to get the AC servicing done. After completing the servicing, I asked him how much extra to be paid. He confirmed INR 1500 (INR 1200 for AC Servicing and INR 300 for previous pending amount.) That time he mentioned that he did not carry the bill as he was carrying too much stuff. Please explain how much a piece of paper weighs? Also he mentioned that I have received the rough bill but i haven't made it a final bill yet. So if you are ordering any part directly from the company I don't think you will receive a rough bill?
Later we gave a bad review or feedback for the service and we received a call from the customer care agent. He took the technician on a conference call, where he agreed to come the next day and give me the bill. Till date I haven't received the bill.
I need justification for INR 6500 and INR 1500 that I paid him directly. I believe he has not added the servicing details in the app as well.