Urban Company — Complaint for Professional Sofa Cleaning

Sofa cleaning was initially scheduled for 10th November 2020, which was delayed and postponed to 11th November 2020.
The representative who walked in for sofa cleaning, was sent forcibly to complete the call at my home, he was in fact not scheduled for the same, and it is not his mistake as well.
The representative claimed that the sofas would be dry and ready to use after 4 hours.
However, when any one sits on the sofa, the water squeeze's out and spoils the clothes, which is very embarrassing and annoying.
I personally found Urban Company unprofessional, and even after raising the complain, someone has yet to revert.

Regards,
Nishesh Palan.
Cell: +[protected] / +[protected]
Email: [protected]@gmail.com