[Resolved]  Urban Company — Damage of Product by technician during service

A professional from URBAN COMPANY visited my house on 11th September and took away my tv (with a half screen problem). The professional returned the appliance with incomplete job on 28th September after several reminders and asked me that upper lining of the screen will disappear within few days suggested that if there's any issue, call him directly. He charged me 7000/-. Next day, I noticed a lining in the middle of the screen and sent the picks of the tv to the professional. He see the but didn't respond therefore I raised a revisit request through app. He picked up the tv again on 29th September and returned the same after several reminders on 9th October with excuse that the roads of the colony is damaged therefore product couldn't be delivered on time. But he failed to turn the tv operational. He mounted the tv on the wall and informed that he was going to his hometown at Barely and would come back on 15th October and requested me not to raise any revisit request through app. He promised that as soon as he returns, he will take my tv again to the vendor from whom he tried to get the tv repaired. He will claim his refund from the vendor and also return my 7k. But, he didn't turn up till 16th October and called me on Monday when i was in my office. He requested me to allow the staff sent by him to pick up the tv. His staff took away the tv in the previous condition and after approximately half an hour, the professional along with his staff visited my house with with tv and informed me that the screen of the tv is damaged. He asked me on phone that outer body of the tv isn't broken therefore, he will not take the responsibility of breaking screen by his staff and bargain me not to raise issue through app otherwise, he would refuse for any damage caused on his part. He advised me to keep quite for some day and he will sell spare parts of my tv at good price and if there is any difference of amount, he will refund itself.

I tried to raise the issue yesterday night through app but due to network issue, i couldn't raise the issue properly. However, a complain was registered on your system. A confirmation call received from URBAN Company with a promise to resolve the issue within 24 hours. On 18 October a conference call was arranged by the company with the professional and the professional refused to accept his fault. He refused that his staff who picked up the tv from my home on 17th October, could damage the screen and didn't say anything on why he kept the customer on hold since 11th September to 17 October. The call disconnected itself.

The professional called me by his personal Whatsapp number +[protected]. I have all his call recordings and Whatsapp chats of his number and i can provide the same .

I requested for justifiable solution, refund of amount paid by me and for compensation according the company policy through HELP option in app many times. But, the intention of customer care portal was not fair. It considered the sole statement of the technician as final resolution and not wished to pay any attention to evidences such as call recordings and WhatsApp chats I wished to produce.