[Resolved]  Urban Company — Damaged my product.

I booked Urban Company (UC) service on 1st feb, 2023, to repair my Samsung Microwave, however instead of repairing it the agent ruined my microwave an damaged the cavity.
When i had first reported my issue on 2nd feb, i was informed by Rushil and Amit that the damage that has been caused to my microwave will be repaired by UC's SME.
After placing a booking and waiting for 2 days when no SME was booked i was informed that I can get it repaired on my own as no UC expert is available at my location.
I was assured that whatever the amount woulf be required for repairing the microwave shall be borne by UC.
In this regard rushil asked for my bank account details and informed me that he will transfer 1500 rs as a token of apology.. when i informed him that this will not cover the damage cost, he informed me that i can get my microwave repaired and present valid bills in that regard.
UC will reimburse me with the rest of the amount.
That's why i started looking for an appropriate mechanic as i was told that GST bills would be required. I contacted Samsung Customer support and on talking to their engineer and showing them the damaged Microwave cavity, they informed it cannot be replaced as it is no more manufactured. When i contacted UC again, Rushil informed that i can get it repaired locally and provide any bill and i will still be compensated for the same. I asked him again and again if this is final and he answered confidently yes. A day later Ms. Nandini called me and informed they cannot reimburse the damage as they have given me 1500 rs and that is the max amount of compensation. When i asked on what ground was that given, she had no answer. I told her to justify the amount and the damage cost. She had no answer. Without letting me know they closed my issue amd whenever I reopen it, some Amandeep closes it abruptly Without respond to me appropriately. I request UC to either repair my microwave oven or reimburse the equivalent amount. They're saying no to both. I am left with a damaged microwave which has to be sold in scrap now.