Urban Company — Damages caused due to failure of work done by UC & Poor quality of services in Installation of water purifier

Address:Urbanclap Technologies India Pvt Ltd, 2nd to 4th floors, Royal Arcade, 6 Koramangala Industrial Area, 80 feet road, Koramangala, Bengaluru - 560095

I got installed my water purifier in my new house on 31.10.2023 through Urban Company (UC). UC has sent a professional Mr. Sambegowdanadoddi Basavaraje Gowda Manjunatha, who has installed water purifier by drilling & fixing 4 screws on the walls for installation of stand, over which the water purifier has been placed.
On 19.11.2023, to my surprise, the entire water purifier including stand collapsed and the body of the water purifier got broken completely.
After analysing the roof cause, it is identified that the left bottom screw installed by the UC Professional got broken, which led to expulsion/failure of other screws and collapse of entire water purifier system.
Due to usage of sub-standard material and improper quality of work carried out by UC professional, the failure/collapse of water purification system has occurred.

I tried raising the matter to Urban Company through UC Mobile App (in which i booked for the work), but there no provision to raise any complaints.

Therefore, Urban Company & its representative should be held responsible for such poor quality of installation work and replacement of water purifier system with immediate effect.

I raise complaint for compensation for an amount of Rs. 20, 000/- to be paid by Urban company for poor quality of work and damages caused to me or replacement of entire water purifier system including its installation.
+8 photos
Was this information helpful?
No (1)
Yes (0)
Urban Company customer support has been notified about the posted complaint.
Complaint comments 


Apologies for the less-than-ideal experience. We request you to please share your registered mobile number over [protected]@urbancompany.com so that we can help you in a better way.
Regards, Team Urban Company
sathuk's [Complaint's author] reply, Nov 21, 2023
Email shared in your comment is not visible (protected). Contact me at 9 five 3 five 9 nine 8 four zero 7.
sathuk's [Complaint's author] reply, Nov 21, 2023
I've updated my contact number in my profile.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Urban Company
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Urban Company Address
    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
    View all Urban Company contact information