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Urban Company Complaints & Reviews

www.urbancompany.com
2.2
Updated: Jul 17, 2026
Complaints 1552
Resolved
555
Unresolved
997
Good! Urban Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Urban Company step up their efforts to fully resolve all complaints 👍
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Urban Company

Urban Company reviews & complaints page 6

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M
Madhu iYer
from Mumbai, Maharashtra
Oct 11, 2021
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Painting services issues !

Address: MUMBAI

Hi

I had opted for Painting Service from Urban Company Trusting Best service would be provided as i had experience earlier in many services except in Painting Service which I took on 27th August and work started on 1st September 2021. when Mr. Martand Had come to visit my home for inspection and to provide quotation I had clearly showed him walls which has water seepage and source was unknown by me based on which he gave me...
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N
Nayanii
from LUCKNOW, Uttar Pradesh
Oct 1, 2021
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Slipshod service and unresolved problems despite assurances

Address: D-703, Daljit Vihar (AWHO Colony), Sector - 6A, Vrindavan Yojna

We sought the services o[censored]rban Clap for cleaning of our washrooms at our residence in Lucknow. Being the first time we did have high expectations however our experience with the workman assigned has been most disappointing. At the outset, on first contact Suraj Sharma(Mobile [protected]) the designated cleaner, attempted to negotiate the day and timing of his visit. However he was firmly told that he was required to visit us as per our convenience...
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S
Sreelata N
Sep 30, 2021
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Washing machine repair

Address: 460 4th main 8th cross, Coffee Board Layout hebbal

In my washing maichine water is not stoping from out let while machine is stilling water from in let.

A service person came to fix the issue and said it the board issue and took the board for service saying that he will come tomorrow. Next day he fixed the board and clean the out let drum and charged 3600+300 for service fee but when we started the machin we notice that water is still leaking from out let. We complain to him...
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S
Safa Shaikh
Sep 7, 2021
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Not allowed to book a service

Address: Talwar camp Wodehouse road Colaba

Even though I am still eligible to book my second service for my split unit it shows the deate to book after 19/08/2021 your application is not taking my book I have already paid for it please check and solve the issue at the earliest...
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S
Suchjee
Aug 21, 2021
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Warranty claim not given fraudulently

I availed AC repair service from Urban Company and rhe AC indoor unit was repaired on 11th August due to cooling problem reported by me to the service engineer. The service comes with a 90 days warranty. However, after 1 month the AC stopped cooling again. I claimed warranty. A service engineer visited. He said he does not have nitrogen gauge to repair the AC, hence a new technician would visit. Before leaving he marked the job as completed....
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Divya2511
Aug 16, 2021
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Painting

Address: chennai

Hello Abhiraj
A very Good day to you !
Im a loyal customer o[censored]rban company and have been using it from its startup days as urban clap...I had used its cleaning and repair services and had always been extremely satisfied..so on that note i had also tried your painting services which according to me is the worst blunder i have committed..I has seen it all from late start of work, dozing and snoring and lazing of the painters...
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sureshmynampati
Aug 16, 2021
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Repainting Service taken but not Serviced properly

Address: Yellareddyguda Kapra ECIL

Date : 11th August 2021
[protected]
Services booked for Repainting the 2BHK. After painting was done by their so called professionals, i have founded that all walls are showing the brush lines, looks like boxes and some places paint not touched properly. I have provided photos and as well as spoken with their support executive. Surprisingly their support executive expressed that repainting will not provide fine finish with 2...
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Shelz1808
Aug 15, 2021
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Made the payment but no booking as it shows payment failed

Paid through AMAzon pay balance and the amount got deducted but booking shows payment failed, plz issue my refund...
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R
Rashmi Sejwani
Aug 9, 2021
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By which payment option I select to use my wallet Uc cash

I want to use my wallet Uc cash.. I don't know which payment option select.please help me....
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G
Gayathri Loganathan
Aug 1, 2021
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I am complaining about executive not visiting but the service is already paid

Address: Chennai

We had booked the service for pest control on 31 July 2021. The service was booked and got confirmation both in app and in WhatsApp. Usually when I book a service the executive assigned call us and confirm again. Nothing had happened as nd also executive assigned happened very late. I was in office. When u was back to check at home no one had visited and I am unable to contact anyone.

I would like to get my refund on this completely...
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S
Surupa Roy Kundu
Jul 22, 2021
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I am complaining about tv repair service.

I have already paid for repairing the telivision. It is having colour display issues. A representative from urban company had visited yesterday and did not repair the television but he confirmed to visit today for doing the pending issues . He hasn't come yet. Please do the needful and send one representative to check....
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Prabir1950
Jun 9, 2021
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Chimney cleaning services

Chimney cleaning service was performed by Shri Amar chandra on 3rd/5th March, 2021 and on his insistence I made a Service contract also for a year.( 3overall cleaning and 1 deep cleaning)
I paid booking amount on line. And then another rs. 5959/-(.including spare parts etc and for 1 year Service contract.) I paid rs 5959/- by Paytm.
1. But your portal shows payment pending even now.?
2. First service was to start on 5th...
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Srinivasa Rao Chakkirala
May 27, 2021
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Booking not possible.

Your mobile app is not accepting the booking of a AC maintenance, inspite of number of repeated attempts. pl look into,...
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A
Ashish.G26
from Mumbai, Maharashtra
May 5, 2021
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Split Ac repair Revisit - (90 days warranty) even I claimed for the same issue before 90 days why still charging us

Team, I need to know why you guys are charging me again.. I booked my first appointment with you on 1st April & 2nd April's evening your engineer completed his job. Problem I had with my split ac was less cooling, so the engineer named Asif checked my indoor & outdoor unit and took the Indoor with him to fix the condenser coil leak as he said there's a leakage. So on 2nd of April he fixed it n did his job.
1.Condenser repaired - Rs.500br...
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K
Kajal Prajapati
Apr 12, 2021
Oct 31, 2023
This thread was updated on Oct 31, 2023
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Cheating by Urban Company (formerly Urbanclap), AC Servicing

Never ever call Urban Company (formerly Urban Clap) for servicing your air conditioners. The air conditioning service scam o[censored]rban Company is going to rob you off your hard earned money and precious time apart for giving you sleepless nights in the summer.
I have four Daikin ACs fitted in my house. They are running absolutely fine for last seven years. Fortunately no maintenance requirement has arose for any of these units except...
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C
C Sandeep
Apr 12, 2021
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Multiple Issues for My booking related to house Painting

Website: www.urbancompany.com/hyderabad

Currently, I'm facing multiple issues with my booking related to house painting which was booked on April 6th 2021.

Issues

1. Received wrong colour shade.
2. No proper update or resolution from the UC team even after 2 days from the date of complaint raised.
3. Assigned professional for painting service is reckless with work and not started the work yet giving silly excuses and not visiting the...
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V
Varun Sharma(Jaipur)
Feb 20, 2021
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Cancellation fee even when therapist did not come

Address: Daisy #401, Mangalam Ananda, Dada Gurudev Nagar, Sanganer

I booked a massage service and the service provider was not assigned even after 1.5 hr of booking time.

I cancelled the service out of frustration.
Then why should I pay for the cancellation charge even when I did not get any service/call/ help from your end.

You people are thieves!!!...
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S
sonikasaxena19
from Naraina, Rajasthan
Feb 11, 2021
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Warranty period

Address: Jaipur
Website: urban company

My service is under warranty period and the company denied to provide service under warranty period. Please check relevant attached document in the matter. They are telling this technical glitch....
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A
Assoc.Prof, ECE Vel Tech, Chennai
from Chennai, Tamil Nadu
Feb 10, 2021
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Bathroom cleaning service

Address: 12/4 EAST MADA STREET EXTENSION, VILLIVAKKAM
Website: urban clap

Date of booking: 6.2.2021. Actually February 6th, 2021 Saturday we book for one bathroom cleaning and Mr. Baskar came and cleaned it well. But one thing is in the mirror at left bottom corner like a paint patch we could see. Since we had an emergency work we couldn't inform it immediately. Yesterday after returning only we noticed it and now immediately giving the complaint. We are in a rented house and we are response for these mirrors and...
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K
Krupa Shau
Jan 12, 2021
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Bed bug pest control

I've booked the service for pest control on 24th October. The person came told us about the things related to pesticide and told that the thing he is using is herbal and all. He first tried to do properly but then he was behaving lazy in pesticiding. After that he again came after 15 days and spray only little surface. We are facing much bed bug issue then earlier. Refund our money and tips. Better you understand the services u give to customers....
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Recent comments

Hi Siddhesh,

We regret the inconvenience caused by your Native RO. Please share the registered contact details along with detailed feedback on what went wrong at [email protected] so that w...
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Namaste Nishikant,

Aapko hui asuvidha ke liye hume khed hai. Aapke dwara diye gaye details se hume koi data prapt nahi hua hai. Kripya apne registered contact details aur concern humare saath h...
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Hi Shameer,

We are sorry to hear that your Native M1 water purifier has remained unresolved for over three weeks and that it started leaking after the technician's visit. We have escalated your...
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