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Urban Company Complaints & Reviews

www.urbancompany.com
2.1
Updated: Oct 25, 2025
Complaints 1525
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536
Unresolved
989
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Urban Company reviews & complaints page 6

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P
Padma1969
from Visakhapatnam, Andhra Pradesh
Oct 10, 2023
Oct 10, 2023
This thread was updated on Oct 10, 2023
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While booking chimney cleaning service, it noted in App that all filters will be dismantled but technician cleaned outer surface only without opening filters as agreed while booking.
Urban company cheated customer like this.
Take appropriate actions against him & arrange for refund of charges.
+1 photos
Urban Company customer support has been notified about the posted complaint.
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Hi Padma,
We apologize for any inconvenience caused. Please provide us with your registered contact details at [protected]@urbancompany.com. Our team will reach out to you as soon as possible to assist you.
Regards, Team Urban Company
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    Padma1969
    from Visakhapatnam, Andhra Pradesh
    Oct 10, 2023
    Oct 10, 2023
    This thread was updated on Oct 10, 2023
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    While booking chimney cleaning, it noted that all filters will be dismantled, cleaned & reassembled.
    But, technician didn't clean well & told no tools to open chimney.

    Urban company cheated customers like this..No phone number available to contact.
    Urban Company customer support has been notified about the posted complaint.
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    Hi Padma,
    We apologize for any inconvenience caused. Please provide us with your registered contact details at [protected]@urbancompany.com. Our team will reach out to you as soon as possible to assist you.
    Regards, Team Urban Company
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      A
      akter1995
      from Chennai, Tamil Nadu
      Oct 9, 2023
      Oct 10, 2023
      This thread was updated on Oct 10, 2023
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      Address: Tamill Nadu Chennai

      My name is Akter Hossne
      Before one year 6month I will working urban clap Bathroom and kitchen claning
      Last month 6 cancelled come, 4 cancelled my folt and 6 cancelled customer folt I request training manager only one month 6 cancelled come not come every month plz give me one chance our training manager not accept my request
      How many times I will request our stuff and maneger not accept my request.
      Plz sir and mam give me one chance
      I will try good work and come in any cancelled
      My ratings 4.93
      My number:-[protected]
      +2 photos
      Urban Company customer support has been notified about the posted complaint.
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      Hi,
      We're sorry, we would request you to please raise your concern through help center in our app and the team will connect with you rightafter.
      Reply
      Hi Akter,
      We are sorry for the inconvenience and appreciate your patience. Our team is already on the case, investigating the issue, and will communicate with you shortly. We value your trust and are committed to providing the best service possible.
      Regards, Team Urban Company
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        V
        Vijay Laxmi Mittal
        Oct 7, 2023
        Oct 9, 2023
        This thread was updated on Oct 9, 2023
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        After cleaning the washroom when it got dried, we saw Lot of marks left on the floor and corners. Bathing Area Glass has lot of water marks not cleaned properly . Stone near the bathing tub, washbasin and bathing area color has changed to white looking very bad and it looks polishing is required on that. Please attend this on priority
        +6 photos
        Urban Company customer support has been notified about the posted complaint.
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        Hi Vijay Laxmi Mittal,
        We sincerely apologize for the inconvenience you've experienced. It is not our intention to provide such a service to our customers. We appreciate your feedback, and we will share it with our team for further improvement. However, please note that your service warranty has expired, and unfortunately, we are unable to extend it for further assistance. If there's anything else we can assist you with, please let us know.
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          D
          dk2204
          from Mumbai, Maharashtra
          Oct 6, 2023
          Oct 9, 2023
          This thread was updated on Oct 9, 2023
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          Fraud

          My name is Anita Kanungo. I have been a loyal customer o[censored]rban company for a long time, but I will no longer use Urban Company’s services, because of the FRAUD that was recently committed against me by an Urban Company technician RAMESH KOLI, on 3rd August.

          I had booked a technician through Urban Company named RAMESH KOLI for fridge repair because my LG fridge had completely stopped working, and all my food was getting spoiled....
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          B
          Bharath1611
          Oct 3, 2023
          Oct 3, 2023
          This thread was updated on Oct 3, 2023
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          Address: #21, 1st A main kondappa layout vignana nagar

          The service provided is extremely poor, I had a washing machine problem and had contacted UC for that, in less than 2 months the machine broke down again due to poor quality items used, when the issue was bought to the service personnel the same agent came and tried fixing the issue which was under warranty, post a week of him fixing my machine it broke down with the same problem, when i contacted the service team they told me that the warranty period has expired and they cannot help any further. When in fact i had contacted UC when my warranty was still available. Such a unworthy service being provided
          Urban Company customer support has been notified about the posted complaint.
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          Hi Bharath,
          We apologize for any inconvenience caused. Please provide us with your registered contact details at [protected]@urbancompany.com. Our team will reach out to you as soon as possible to assist you.
          Regards, Team Urban Company
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            B
            Bhavana----ch
            from Vijayawada, Andhra Pradesh
            Oct 1, 2023
            Oct 1, 2023
            This thread was updated on Oct 1, 2023
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            Refund of cancellation

            Address: 1-4/4-17 karthik Enclave ,Vidhyadarapuram

            I have canceled booking slot and I didn't got my refund...
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            V
            Vv50
            from Ahmedabad, Gujarat
            Sep 28, 2023
            Sep 29, 2023
            This thread was updated on Sep 29, 2023
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            Address: S.P.Ring Road

            I have booked for plumber service. I was allotted Plumber Jagdish. He did not turn up for a long time and when I called him, I was told that his vehicle failed and was on repairer shop.
            I have paid online. Now when I tried to call him, there is no response. I do not if I should wait or book another. If so how to get my return?

            Please do the needed.
            Urban Company customer support has been notified about the posted complaint.
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            Hi,
            Apologies for any inconvenience you've experienced. To address this promptly, we kindly request you to email your registered contact details and feedback to [protected]@urbancompany.com. Our team will conduct an investigation and get back to you at the earliest.
            Regards, Team Urban Company.
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              W
              Wayfarer
              Sep 18, 2023
              Sep 19, 2023
              This thread was updated on Sep 19, 2023
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              Resolved

              Damage to property

              I ordered the intense cleaning package for 2 bathrooms from urban company. The so called professional arrived 1hour late. He took 9 hours for a service that was supposed to take only 2-3hours. He was pre-emptively requested to not use any chemicals on the bathroom fittings. Despite all requests and reasons he argued and was adamant with the use of chemicals on our brand new jaguar fittings. Consequently all the polish of the fittings is now...
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              V
              Vij1981
              from Chennai, Tamil Nadu
              Sep 11, 2023
              Sep 19, 2023
              This thread was updated on Sep 19, 2023
              Resolved
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              Resolved

              Professional denies to service after visiting my home

              Address: Annai Avantika Apartments, Vengaivasal

              My booking time has been shifted for a reason. I completely deny that reason because I experienced a very unprofessional / rude staff today morning. I asked for a switch board replacement and my actual requests to processes. He said that switch board replacement is an additional service which you have not booked in - need to pay extra charges. I accepted the same. Later some time he went through with the service by removing multiple switch...
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              S
              Santo_rai
              from Delhi, Delhi
              Sep 6, 2023
              Sep 6, 2023
              This thread was updated on Sep 6, 2023
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              Ac service scam

              I booked ac service, technician Nadeem got assigned along with one assistant. He came and started opening ac while it was running. I asked him no to do that as my ac is working fine. He forced me to fill gas and told me that leakage is normal. After he left my ac is not cooling like before and ice falling from it.
              I think he intentionally broke my ac . He also gave me his personal contact in case I need repair. He made sure I give...
              +1 photos
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              Nikhat Jabeen
              from Kolkata, West Bengal
              Aug 30, 2023
              Aug 31, 2023
              This thread was updated on Aug 31, 2023
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              Cleaning of washing machine

              Address: 38 Dent Mission Road, C/O Galaxy Apartment, Block B, 2nd Floor . PS Ekbalpore

              I want my washing machine to cleaning service . Inform me the cleaning service rate....
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              S
              sandip3108
              from Kolkata, West Bengal
              Aug 22, 2023
              Aug 23, 2023
              This thread was updated on Aug 23, 2023
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              Address: Kolkata
              Website: UC company

              Myself Sandip Pal. I have a booking with Urban Company for washing machine. I am not accomodated with any professional for my washing machine repairment after 2 days long waiting. I have already paid the amount. The service is necessary for me as it's already 2 days over.
              Urban Company customer support has been notified about the posted complaint.
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              Hi Sandip,
              Apologies for the less-than-ideal experience. Please share detailed feedback of what went wrong, we assure you that we would help you with your concern. Please share the registered contact details along with your concern to [protected]@urbancompany.com.
              Regards, Team Urban Company
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                A
                AnjanaJ
                Aug 17, 2023
                Aug 18, 2023
                This thread was updated on Aug 18, 2023
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                Gas leakage in the stove serviced by company not attended

                Website: www urban company. com

                Deep cleaning of four burner gas stove was booked on 16th August by whatsapp. Model of stove photo, address and location was sent. After some time a person called Samir khan called and will come. Next day he did cleaning, replaced a switch valve and gas tube. We lit the stove. The flame was OK
                . Within minutes after he left we could smell gas . We called the company and Samir from 1.15 pm onwards till evening. After a few times they...
                +4 photos
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                A
                Azad1700
                from Delhi, Delhi
                Aug 15, 2023
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                Address: Noida

                Meri I'd dishonest repair pr block Hui hai wo bhi first time 5 chance milte hai pr mujhe ek bhi nhi mila aur office visit kr Chuka hu bhot pr koi solution nhi Mila
                +1 photos
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                  Azad1700
                  from Delhi, Delhi
                  Aug 15, 2023
                  Aug 17, 2023
                  This thread was updated on Aug 17, 2023
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                  Address: Noida

                  Meri I'd dishonest repair pr block Hui hai pr mene koi dishonest repair nhi kiya aur first time I'd block Hui hai 5 chance milte hai mujhe ek bhi nhi mila so plz koi solution nikaliye
                  +1 photos
                  Urban Company customer support has been notified about the posted complaint.
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                  Namskar Azad,
                  Humen khed hai ki aap aisa mahasoos karate hain. kripya [protected]@urbancompany.com par apne registered contact details share karen aur hum jald se jald apni team ke dwara aap ke saath sampark karege.
                  Regards, Team Urban Company
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                    Poli210
                    from Kolkata, West Bengal
                    Aug 9, 2023
                    Aug 10, 2023
                    This thread was updated on Aug 10, 2023
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                    I had booked a haircut for two persons on 24th July 2023 but due to certain reason I had to cancel it. I had cancelled it and they told that they will initialize the refund on 31st July and after that I had contacted the customer care several times but they told they had initialized but till now the amound has not been credited in my bank account.

                    Please help me to resolve this matter as soon as possible.
                    Urban Company customer support has been notified about the posted complaint.
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                    Hi,
                    Sorry to hear about your poor experience with us. Please share your registered contact details with us at [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.
                    Regards, Team UrbanCompany
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                      S
                      Sudha Vudathu
                      Aug 9, 2023
                      Aug 10, 2023
                      This thread was updated on Aug 10, 2023
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                      Address: v.sudha , D.NO:41-15-23/a,Old post office road, naalla gate down, krishnalanka,
                      Website: www.urbancompany.com

                      I have booked urban company services for cleaning my balcony which includes cleaning of railing also . while doing that they damaged my railing i can see llot of marks . and the grout between the tiles has come out . now when am talking to them they were not giving a good reply.
                      Urban Company customer support has been notified about the posted complaint.
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                      Hi Sudha,
                      Sorry to hear about your poor experience with us. We take customer experience seriously & would like to make it right. Please share the registered contact details along with your concern to [protected]@urbancompany.com so we can investigate & find a resolution that satisfies you. Thank you for bringing this to our attention.
                      Regards, Team Urban Company
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                        S
                        Seryahoney
                        Aug 2, 2023
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                        I want all my money back
                        Refund all 4300rs
                        Shane on your company and team, your team is so ill mannered, your team executive haven't replied to my messages till now!
                        This is what you call professional team?
                        Urban Company customer support has been notified about the posted complaint.
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                          Seryahoney
                          Aug 1, 2023
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                          I want my full refund or else send me your so called trained team once again!
                          I will never recomend your name to any one for sure!
                          Urban Company customer support has been notified about the posted complaint.
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