Urban Company Complaints & Reviews

I made a booking and paid in advance. The booked professional never showed up.
When raising this issue to their Customer Care, they mentioned that they can't do much. I talked to Mr. Arpit Singh who even refused to escalate the issue, let me talk to a senior person and provide any escalation matrix. Isn't complaint grievance a basic right for consumers?

Very irresponsible act by Urban company. I have raised request for 2 AC installation. 1 was done properly and other still not done even after 15 days. All the time receive new quotation and UC says we will esclate this matter. No one esclates matter and it remains there open. I have already paid amount in advance.

My Name is Subhash, I am urban company customer from 3 years . I have been a loyal customer and many time provided my valuable feedbacks when got call from bangalore for feedback to improve services

I was a bit occupied recently for over a year so never shared feedback except for ratings. I use this account on my two properties one rented by my friends and other my own house where I stay

I see that my service...

I took the pest control service from urban company and it claims warranty for three months. Now that I have taken the service and paid them they say warranty here means one visit. This isn't mentioned in the app nor was I mentioned this while booking....

This is about a recent refund that is due to me for booking that was cancelled: Booking / Cancellation date: 5th October 2023. Customer email id: srikanth.[protected]@gmail.com
Urban Company had said they had issued a refund for the cancellation of services on 5th October 2023 and asked me to wait for 5-7 working days. When I approached your support team after said time. After numerous delays, Liz Pahuja of their support team gave...

I have taken AC service on last week of August.The service guys were rude & behaved badly.So we raised a complaint with UC, but next day again, the same technician came as he had forgotten one of his repair item but without informing & without prior appointment.So I returned his item but he started asking me to take back the complaint made against him the day before so I felt very insecured as I refused to do what he was demanding & he became aggressive. I banged the door immediately & again raised the complaint to UC with security issues & UC doesn’t have any contact no., neither any email to which I can get immediate help, so gave them SOS.
Thereafter I received many calls & messages regarding the issue & hence closed the complaint after UC ensured me of complete help.
But when I tried to book for services in the month of October, I found that my account had been inactivated without informing me via call or mail.
When somehow from my husband’s profile I reached the customer care they said they can’t help me activate the account as they are not authorised & they did not even let me speak to their any senior manager regarding the issue neither they escalate the issue & tried to ignore the total query, only SORRY was his answer & now I am disgusted to deal with their such unprofessional attitude.Kindly help!!

I have to advise that I obtained the services of your company for classic bathroom cleaning on today i.e. on 16.10.2023. Your Lucknow office assigned the job to one Mr. Shubham. As per T&C of your company as mentioned in the app and video in circulation he was suppose to remove all the stains of the floor and wall tiles. Removal of all the dirt of exhaust fan, basin, systern and pot. He was also supposed to shine the taps, shower and other accessories of the bathroom along with removal of dirts from the tile joints.

But I am constrained to state that he failed to do any of the above mentioned job properly despite my repeated request. Instead he hurriedly finished the job in half an hour and misbehaved with me. He said that all the taps of the bathroom are bad and it can't be cleaned. I then showed him another bathroom which was cleaned by your worker Mr. Ajay Gupta just one day back and all the tiles, taps, basin, and pot were shining like new ones . To which he said that the taps and other accessories of this bathroom are new where as the fact is this that both the bathrooms have same accessories and were constructed simultaneously.

He then asked me for cash payment and on my refusal he told me to make payment via google pay to a phone number provided by him. He even didn't ask for the code or giving a good rating to him. Surprisingly immediately thereafter I received a message for cancellation of booking and reassigning of the job to another person. Whereas the job has been done by him though in a very poor manner and played the trick. I have made him a payment of Rs.438 which includes GST of Rs.39 which has also been pocketed by him along with your charges.

I therefore request you to investigate the matter and arrange to refund my entire money or assign another person to complete the job. You are also required to report the matter to the police as he has pocketed the GST and your commission by falsely cancelling the booking. He was in my location which can be verified by tracing his location during the slot allotted to me.

I am also attaching the relative screen shots in support of my claim.
Attachment: Four screenshots.
Yours faithfully,

Subroto Roy Choudhury,
38-Ravindra Palli,
Faizabad Road,
Lucknow-226016.
Mobile no. [protected]

Book a complaint for repair above said machine and paid said amount.
Technician name Mr. Pasha assigned for this work, he visited and identified the problem and said he will fix the problem next day. Now 1 week completed, he has not come, not even attending my calls. Finally this morning pickup call and said he will come by 1.00 p.m . now it is 2.00 p.m still not come. more over today is weekend for us, because of his comitment waiting for him with out going any where.

Incomplete cleaning left stains, dirt at various places. Destroyed my floor, exhaust fans. I wanted to check the completion sheet but they were in a hurry and one cannot check the complete house in 1 minute

The Problem was not solved. It's about Saturday i.e., 07/10/2023 I booked For Carpet cleaning, and it is not resolved has gotten more bigger than before I've attached images please find and take the immediate action visit soon.
Mob no. [protected] / [protected]
Email. nitesh.[protected]@rjcorpretail.com / ashow.[protected]@rjcorpretail.com

The Problem was not solved. It's about Saturday it was 07/10/2023 I booked for carpet cleaning, and it is not resolved it gotten more bigger than before I've attached image please find and take the immediate action please visit soon.
Mob no. [protected] / [protected]
Email. nitesh.[protected]@rjcorpretail.com / ashow.[protected]@rjcorpretail.com

I am horrified by the Customer Service experience by Urban Clap. I ordered for a Washing Machine service and the repair person broke a working machine and is now asking for more money. I would like to get a senior expert review this issue, as i dont trust the technician, who didnt do his job properly despite of repeating the visit. I am trying to escalate this issue and Urban Clap only has chat support, where they have kept highly unprofessional people, who just promise a callback and never call. Since 3 days they are telling me i will get a call and no one calls.
I want my washine restored as it was. it was big mistake to use Urban clap.
There Customer service person Deeksha Kukreti is tjhe worst one, that literally told me that they don't have any managers, she asked my to chose a different vendor, basically telling me i made a mistake by chosing Urban Clap.
My working washing machine was broken by Urban Clap and they need to restore it back to how it was.

While booking chimney cleaning service, it noted in App that all filters will be dismantled but technician cleaned outer surface only without opening filters as agreed while booking.
Urban company cheated customer like this.
Take appropriate actions against him & arrange for refund of charges.

While booking chimney cleaning, it noted that all filters will be dismantled, cleaned & reassembled.
But, technician didn't clean well & told no tools to open chimney.

Urban company cheated customers like this..No phone number available to contact.

My name is Akter Hossne
Before one year 6month I will working urban clap Bathroom and kitchen claning
Last month 6 cancelled come, 4 cancelled my folt and 6 cancelled customer folt I request training manager only one month 6 cancelled come not come every month plz give me one chance our training manager not accept my request
How many times I will request our stuff and maneger not accept my request.
Plz sir and mam give me one chance
I will try good work and come in any cancelled
My ratings 4.93
My number:-[protected]

After cleaning the washroom when it got dried, we saw Lot of marks left on the floor and corners. Bathing Area Glass has lot of water marks not cleaned properly . Stone near the bathing tub, washbasin and bathing area color has changed to white looking very bad and it looks polishing is required on that. Please attend this on priority

My name is Anita Kanungo. I have been a loyal customer o[censored]rban company for a long time, but I will no longer use Urban Company’s services, because of the FRAUD that was recently committed against me by an Urban Company technician RAMESH KOLI, on 3rd August.

I had booked a technician through Urban Company named RAMESH KOLI for fridge repair because my LG fridge had completely stopped working, and all my food was getting spoiled....

The service provided is extremely poor, I had a washing machine problem and had contacted UC for that, in less than 2 months the machine broke down again due to poor quality items used, when the issue was bought to the service personnel the same agent came and tried fixing the issue which was under warranty, post a week of him fixing my machine it broke down with the same problem, when i contacted the service team they told me that the warranty period has expired and they cannot help any further. When in fact i had contacted UC when my warranty was still available. Such a unworthy service being provided

I have canceled booking slot and I didn't got my refund...

I have booked for plumber service. I was allotted Plumber Jagdish. He did not turn up for a long time and when I called him, I was told that his vehicle failed and was on repairer shop.
I have paid online. Now when I tried to call him, there is no response. I do not if I should wait or book another. If so how to get my return?

Please do the needed.