Urban Company — denied service at the last minute

Address:

Mumbai City, Maharashtra

I booked online service from urbanclap on tuesday 14th may for 16 th may. They charged me 50 rs for pre booking. On 17th, i called up beautician many times but she didn’t received my call. She was supposed to arrive at my place at 5.00 pm. She called me at 3 saying she will be there in time. Exactly at 5, she called up and said she can’t come. Immediately i got call from urbanclap customer care assuring they will send someone within an hour. But to my surprise noone arrived and at 7.30 i got the message they canceled my booking. I have prebooked this service and even took half day leave from work. Such a pathetic service they have. They don’t even have nerves to call back and talk directly.