Urban Company — disappointing experience

Address:

F2,604, Raheja Vista Phase 3, NIBM annexe, Pune, Maharashtra, 411060

I ordered for a service of parlour this morning and the girl didn’t turn up. The appointment was at 9am and when i called her she did not answer my call till 12 noon and asked me to cancel the service booking and was rude and hung up when i asked her to cancel instead as she had not come.
On the above she replied that urban clap site is not working and they are mot accepting my cancellation request.
She was rude and extremely unprofessional in her conversation and behaviour.
Also such a big company like urban clap is not expected to have such a horrible service.
My eid function preps were ruined due to the horrible experience.
Awaiting your favourable reply.
Thank you
Shagun behl
Ph: [protected]