[Resolved]  Urban Company — Extremely poor quality cleaning, no refund

Address:26, Garnet Street, Garnet Street

Areas to clean" stairs/hallway, 2 bedrooms, deep clean bathrooms, deep clean kitchen, living room". Cost $179.

Cleaners vacuum not working and used my small vacuum which died into the service.

Coffee table stains not wiped, crumbs everywhere on the floor on wooden areas, bathtub had shampoo grime on them, toilet seat was not even lifted or cleaned inside. Nothing was dusted or wiped down except for TV unit and kitchen benchtop. They mopped over the grime marks on the floor and didnt wipe them away. Extremely disappointed in this service and the way it was handled.

High recommend against this service.
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May 15, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2022
Urban Company Customer Care's response
Hi Dunia,
We regret to hear about the experience you had with us. Kindly share your registered contact details on [protected]@urbancompany.com. Our team will be in touch to understand what went wrong and help you with the same.
Regards,
Team UrbanCompany
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    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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