[Resolved]  Urban Company — Fraud - senior citizen

I had booked Urban Company services to clean my grandparents house.

Make your own package - Furnished Home Rs 3, 396
1 Kitchen Cleaning
2 x 1 Bathroom Cleaning
1 Bedroom with Mattress Dry Vacuuming
Convenience fee
Rs 49
Amount paid
Rs 3, 445

Ganesh S was the professional assigned for this booking. He arrived at home and left within 2 hours. Only my grandparents were at home. He did not clean the kitchen at all. Neither the sink nor the stove stop. Simply wiped it off. He definitely did not clean the bathroom. It’s covered in cobwebs and stains on the tiles. The drain was covered with hair which was previously there. The bedroom is filled with cobwebs. He cheated senior citizens at home. Convinced them that he has done a good job when he knew about their poor eyesight. When I spoke to him over the phone he said I have cleaned everything and left his contact number and said to contact him if we need anything. The reason for the cleaning was we were arriving the following day with a newborn baby to the house but the professional cheated senior citizens and lied about his services and simply left without completing his job.

But ever since I’m trying to reach Urban Company and the professional to resolve the issue and both are unavailable.