Urban Company — Highly unexpected and irresponsible behaviour.

Address:	560048
Website:	www.urbanclap.com/bangalore

This is in regards with the service booking I made on 18th September for washing machine repair. I had clearly told the professional about the problem which was the machine was not able to sense the water inputs/timings. Still the professional said, their is no issue with pressure sensor but the board and it would cost me around 2k. He took the board along and left to come back after 2 days with repaired board. I had clearly told him about the timings I will be available but tuesday morning, I received an update from him that he cannot come in those hours. I spoke to customer care about this since he didn't show up till next 2 days and got a response that they would come next day. The repair didn't work and it was exactly the same as before. Then the professional along with some other person opened all machine parts and had cut the wires, tried to knot it with something else. They couldn't test their experiment as the power went off and so asked me if they could take all the wiring and other parts along. Since I have already had this experience with them, I asked them to first come and test properly and be sure of what has to be fixed and then take the part. To which they agreed and left promising to come back after 2 days I. E Saturday to check.
Again, history repeated and he didn't show up. In fact urban clap never bothered to check that washing machine repair took more than a week.
Hence, I called them and enquired but got the answer that he will be reporting next day and again 1week passed by but the person didn't come and we call them professionals. Neither the people who fix nor people who work at UrbanClap are professionals. Finally, even after taking it to social networking twice n multiple calls, I was asked that the person will be available now as he was not well earlier. I mean we understand that someone can fall sick but does the work stop here, we also work and if we fall sick, company doesn't tell the client that we are sorry as the person is on leave. It's an obvious thing that some other professional should be assigned the task. Why should customers and hence the business suffer??
Anyways, finally I asked them that I don't want this professional as he was very confused about what was to be done and had already cut the wires and I didnot want to get my machine in more worse situation. To this UrbanClap explained that they would raise new request and get the different professional. The professional came and took all the parts away I. E board, pressure sensor, n wiring kit and promised to come back next day evening. He had to call me for the estimate updates and since I dint get the call back, I called him and couldn't reach. Tried through customer care and then got to know someone expired in his family. I don't know if all this true as going by the response o[censored]rbanClap each time, your people appear fraud. Anyway, he did tell me the estimates which was 250-service charges, 750-pressure sensor, 850-wiring kit. I said it very clearly to urban clap that I will not pay for wiring or service charges. After a long argument the customer care representative agreed as the professional himself admitted that the previous professional had cut the wires in a bad way which caused it to short-circuit. If it was tried 1 more time, whole IC would have been in trouble. The professional was to come by evening but did not come. Now, again when I tried reaching him after 1day, he is not receiving my calls and I received a call from UrbanClap saying the board also needs repair now, in fact they might replace it if repair doesnot work.

So basically after 20days if struggle, you people are trying to get the money by cheap methods. Till 2 days, board was perfectly fine and after the professional gave estimates of fixes, suddenly board stopped working?? Do you I am fool to believe this?? It is very convenient for you guys to take the parts away and then demand whatever money as we cannot see as to what are you doing. You people have the potential to make home services also fraud. We are fools to trust and do multiple follow ups and you people just keep on testing our patience. You can cut the wires, cause the damage to parts so that if we go to some other services, we need to pay more than needed. In these 20 days I never saw any of the professional taking the work seriously and if you think you can go off this easily, then you are mistaken. I am gonna drag you guys to the court and will surely let it come out in public that you people are frauds and infact theives, who take the parts alongwith them promising to fix issues but actually don't receive calls post that. I want everything back to what it was and I will make sure you do that, be it by taking legal action against you.