[Resolved]  Urban Company — Home painting

We had booked painting service with your executive Sayaprakash Savardekar and the work started on 8th Jan 2021.
Your company executive informed us
1. The painters who will be visiting would be Urban company employees.
2. They are trained by urban company
3. All precautions will be taken related to hygiene and the persons who will be visiting for work.
4. 15 days max time for completing the work.
5. Suggested to go for Lustre and said the final finish will be glossy.
6. For any issues first contact me.

None of these was actually actioned and that executive was not of any help even after repeated complaints.

Now it's almost month and only bedroom is done and that too with bad finish on the walls, edges not levelled, ceiling not proper level and finish, looks patchy everywhere. Especially we had stressed on having proper water proofing which was also not attended to.
There was no supervisor as such to visit and check the work. The assigned person Shashi Pandey, never visited or contacted.

To add to all such issues,
1. the person for starting work asked for clothes to wear as he didnt brought it.
2. Then said that there's additional work outside scope and asked for 4000/- otherwise they can't guarantee work will be proper. So we paid it (Gpay transactions)
3. Then again asked for an additional 5000/- saying the other part ceiling is having leakage. which we again paid (Gpay transactions)for having no option and even then he didint complete the work.
4. Then refused to remove debris asking for an additional amount to dump it.
5. Then they put the work on hold giving different reasons.
6. then the person stopped coming and for 1 day 2 different persons came
7. then next day some other painter came.
8. The painters are not feeling well, having cold, fever.
9. Even after repeatedly asking them to cover/mask furniture, fan, ac, they didnt do it.
10. Now when they started work in hall, they again asked for money saying material is required.
11. Debris are still lying for hall work.
12. wall is peeling off and it sounds hollows at many parts of the wall but they are not doing anything about it.

We have informed all this to your executive but he seemed least interested to help and said to speak to the painter.
We contacted customer support and were assured resolution within 24hrs, but nothing was done about it.
2nd complaint - big assurance of some action within an hour, that's also down the drain.
3rd complaint - no callback

Now who will bear the charges for redoing the bedroom. Whose responsible for any health related issues because of this month long work and no precautions followed by your people. We have already uploaded all photos related to this issue and were expecting some response.

The complaint was sent to [protected]@urbancompan.com, but it seems it's also a fake assurance that someone will call back, which has not happened. Since we are not getting any response, we have complained daily and never got a callback.