Urban Company — Intentional AC gas leak and no response

Sumit Sharma

from Ahmedabad, Gujarat

Address:

A 951, Gurgaon

I hired urban company for ac services. The technician insisted that we stay away while they were checking gas. We could hear him intentionally taking out gas for quite some time and later he told us that their is a problem of gas in the AC. I raised multiple complaints but no company representatives bothered to call back. This is despite more then 25 reschedule and call back requests.

The details of technician is as follows:
Name : Amir Khan
Mobile: [protected]

Worst customer experience ever with these unprofessional idiots.

+1 photos

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Urban Company customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2020

Urban Company Customer Care's response Dear Sumit,

Please accept our appologies for the delay of response.

However, please be assured that your case is being worked upon and the case manager will get in touch with you at the earliest with an update.

We highly appreciate your patience in this regard.

Jul 24, 2020

Updated by Sumit Sharma Nobody got in touch with me. This standard response I have received multiple times on your app as well.