Urban Company — i've got cheated

Address:	New Delhi, Delhi, 110019
Website:	www.urbanclap.com

I have hired a wedding photographer 2 months ago from urbanclap for my brother wedding which is in dec 2018. They promises to provide trusted and experienced service provider to their customer for the related service. So i have hired ved cinematic studio and i paid him 20 thousand as advance he gives me the bill. But now what i see is the service provider ved cinemetatic studio i have hired is not contacting me even not picking up my phone, i recently saw a customer review for ved cinematic studio on urbanclap saying he is a fake person he takes advance, he come, he click he did not give pics and force you to pay extra money even after taking that money he doesn't give pics, so i contacted to that person he says he is a cheater he cheated four to five persons along with him he says he also informed this to urbanclap and they have blacklisted him and they say we can't do anything they are not responsible for that. So i also contact urbanclap they do the same with me by saying they don't do anything. I told they you promise to give trusted service partner and if you know that ved reviews are not good then why you shared my contact details with him and shows me as trustable person. I requested to urbanclap please cancel this service and return my money but they refused by simply saying sorry we can't do anything. So please help me out from all of this #, urbanclap making their customer fool. I have complained to urbanclap regarding the same they provided me the complaint no which is: 1190245
Kindly help me out